TH1RT3EN
Zone Head
Trial And Error Control
Posts: 722
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posted December 02, 2010 05:43 AM
Excellent Customer Service!!
I have been taken care of very well and I just wanted to spread the word.
As a few of you already know I laid my bike down in the middle of last month. I have been working with my insurance agent to try and get things taken care of. So far all is well and the bike is going back together slowly but surely. I had quite a few aftermarket items on my 14 and all are being written in the estimate to repair. Besides my deductible i should be somewhat decent on the outcome. I am going to have to wait on a few things but i will be good for the time being.
So....... I called Brocks Performance yesterday and inquired about getting a new alien head meg muffler. Mine is all scratched up where the bike slid on it. I thought about leaving it to add character, then I thought twice. After speaking with Brocks and telling them what I was looking at they gave me some good news!
For Brocks customers who are in a time of need they offer what they call a "Crash Special". Since I was dumb enough at one point in time to lay my bike down they cut back the cost a little bit to help me replace my muffler back to the show room look.
I thought this was a very cool way to help their loyal customers and a way to keep them coming back.
Thank You Brock's!!
I do not see any other exhaust manufacturer doing this for their customers and to me that says a lot in its self.
Patrick
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There is a fine line between Fear and Respect
When I was a kid i used to........... Wait I Still Do That!
  
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Red1
Expert Class
Posts: 442
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posted December 02, 2010 06:09 AM
 Edited By: Red1 on 2 Dec 2010 14:09
TH1RT3EN,
Brock's customer service is second to none! I'm sure there are many of us on the board that can echo our committment to an owner/racer that is dedicated to his customers and his sport. My personal experience besides the personal e-mail responses (how many other owners have taken the time to respond "personally". I lost (my fault) the baffle from my shortmeg. After checking on the cost initially ($100) for a replacement Brock sent me a baffle for free...NO CHARGE! How's that for customer service!! I'm a huge supporter of Brock and his products. Being a racer and knowing that he test each product thoroughly before he puts his name (stamp of approval ) on any of his products leaves me assured that it has been tested 100% and it works.
To Brock......Thank you for all that you do for us!!!
RED1
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Red12/Blue14
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68gts2
Zone Head
hobbies ( Beating you !!! )
Posts: 927
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posted December 03, 2010 07:53 AM
Let's not forget DCJENS baffle falling out and what happend or rather what didn't if memory serves me correctly.
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Chromed-out,in the dirt 08SE with all the good stuff!!!
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oldkawboy
Needs a job
Posts: 2125
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posted December 03, 2010 09:04 AM
Thanks for posting Patrick.
We (me included) have no problem taking the time to post when we grumble about bad service but few take the time when the opposite happens.
I gotta agree.........Brocks is #1 in customer service.
Dan
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CajunBoyz
Zone Head
Posts: 702
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posted December 05, 2010 08:38 AM
quote:
Thanks for posting Patrick.
We (me included) have no problem taking the time to post when we grumble about bad service but few take the time when the opposite happens.
I gotta agree.........Brocks is #1 in customer service.
Dan
Gotta AGREE...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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"Cajun Boyz with Bad Ass Toys"
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LAB3
Needs a job
Posts: 2977
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posted December 05, 2010 07:54 PM
quote:
Let's not forget DCJENS baffle falling out and what happend or rather what didn't if memory serves me correctly.
+1
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Hellmutt
Needs a job
Posts: 2013
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posted December 07, 2010 08:06 AM
2nd to NONE just like his product!!
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British flying couch with endtables and an orange thumper
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dcjens
Pro
Wet side of Washington
Posts: 1059
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posted December 07, 2010 08:31 PM
quote:
Let's not forget DCJENS baffle falling out and what happend or rather what didn't if memory serves me correctly.
Its good to read the "standard" for Brock's is far above the norm once again! Yep I received a brand new muffler (in a slow economy to boot)!!! kudos to Brock's Performance 
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Black 06
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