Superman T
Pro
Posts: 1831
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posted October 25, 2010 11:35 AM
Kawasaki Warranty not covering broken spark plug
At first they said they would cover it, now they're saying they won't. Who could I contact to have this looked into?... this is due to faulty Kawi parts
  
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68gts2
Zone Head
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posted October 25, 2010 11:40 AM
I would be calling corprate Kawasaki asap. Tim if you have a minute look at Thirteens time slip thread and see if you can answer his question as his set-up is real close to yours
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Chromed-out,in the dirt 08SE with all the good stuff!!!
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68gts2
Zone Head
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posted October 25, 2010 11:44 AM
Is the cylinder and piston that got hit been compression and leak-down tested?
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Chromed-out,in the dirt 08SE with all the good stuff!!!
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Superman T
Pro
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posted October 25, 2010 12:18 PM
I think but I need to contact the dealer now
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1badzx12r
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posted October 25, 2010 12:54 PM
 Edited By: 1badzx12r on 25 Oct 2010 20:54
Warranty is that the paper that THE DEALER SELLS YOU that KHI states they will fix your bike .. but in the real world KHI tell you to go fukk yourself
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Shane661
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posted October 25, 2010 06:11 PM
I would take this to the highest level...we are talking about a single spark plug, after all.
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RACNRAY
Expert Class
FAST OLD GUY
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posted October 26, 2010 05:58 AM
I used to be a service(circus?) manager at a Kawi dealer, maybe i can help. Exactly what is the problem, what happened?
RACNRAY
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no chicken strips on this south florida boy's skoots!!
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epd345
Pro
Posts: 1494
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posted October 26, 2010 07:50 AM
Mine is in for warranty for the CCT, I will let you know if it gets covered.
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2012 ZX14, Ceramic Coated Brock's CT Meg, PCV, throttlemeister
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Superman T
Pro
Posts: 1831
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posted October 26, 2010 12:43 PM
OK so Here's the verdict, I've called the warranty company(Wachovia-4 year extended) and spoke to the highest person(Lisa), they won't cover it due to a clause in the Contract that excludes Spark plugs(WTF). I then called Kawi(949-460-5688) and they won't cover anything over 12months. I've tried being calm and the situation provoked me to becoming more aggitated but no cursing. Basically they told me I'm screwed!
If product was made and it was "perfect" why offer a warranty? Obviously "warranty" was thought of to replace/fix a faulty part or design. I'm not talking about tires or battery, this is a faulty spark plug!
My opinion of Kawasaki Just went into the toilet.
WORD TO THE WISE>>>>DON'T BUY A WARRANTY!!!! IT'S A SCAM!!!!!!!!!!!!!!!!!!!!!!!!
BMW or BUSA are looking MUCH BETTER!
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Shane661
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posted October 26, 2010 12:55 PM
Edited By: Shane661 on 26 Oct 2010 20:59
WTF are you talking about??
You are trashing Kawasaki when the warranty is through the bank???
A fucking $8 spark plug and you are trashing Kawasaki...when it is outside of the factory warranty???
Spark plugs are a disposable item...are you expecting a warranty on the oil???
Read your warranty before you buy it. Jesus.
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ThunderCK
Junior Member
Posts: 201
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posted October 26, 2010 01:32 PM
Superman, you might want to run this by Fish as he has a TON of pull with Kaw.
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INTIMIDA2OR
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posted October 26, 2010 01:37 PM
That's how pretty much all warranties work regardless of vehicle make. None of the consumable items are warranted.
Now NGK might have a warranty and can pay for the damage their plug caused. There is a paper trail now and that will help for going after NGK.
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'06 Passion Red ZX-14
*Lee*
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INTIMIDA2OR
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posted October 26, 2010 01:42 PM
I would never buy the warranty for a bike . As a matter of fact Me and my dad cancelled both warranties on our 14's and had the cost prorated back to us.
Thanks to the convenience of having an M.C. shop our bikes never see stealerships so the warranty was useless to us.
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'06 Passion Red ZX-14
*Lee*
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Hellmutt
Needs a job
Posts: 2013
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posted October 26, 2010 01:52 PM
Definitely give the plug company a call and yank their chains hard too - they're more likely to surcome to fixing your bike than getting sued
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INTIMIDA2OR
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posted October 26, 2010 01:55 PM
quote:
Superman, you might want to run this by Fish as he has a TON of pull with Kaw.
That smells fishy 
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'06 Passion Red ZX-14
*Lee*
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LeonidasZX14
Pro
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posted October 26, 2010 02:02 PM
Seriousl Tim, I will buy you the plug and put it in too.
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09' ZX14
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MJ
Zone Head
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posted October 26, 2010 02:15 PM
Yep the plugs not actually a kawasaki part, thats why they're not covering it. You need to go after the plug maker, which I believe is indeed NGK. Give it a shot, with the paper trail you have, you have lots of proof, and nothing to lose.
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eklipse636
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ZX-14
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posted October 26, 2010 02:38 PM
I can't believe this much controversy over a spark plug... Now if it made another part of the bikethats one thing.
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Superman T
Pro
Posts: 1831
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posted October 26, 2010 03:08 PM
Well, I learn something every day! This is only my 5th bike owned so I'm a bit green when it comes to issues like this.
Shane, I don't have the experience in this area of life compared to you, however in hind singht I should've just worked on the bike myself like I've always have. I will NEVER get a extended warranty again!!
Read your warranty before you buy it. Jesus.
So this is the only circumstance that you get religious? Well, it worked! No problem...
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INTIMIDA2OR
Needs a life
RED rider!
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posted October 26, 2010 03:16 PM
Fuck that warranty shit!
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'06 Passion Red ZX-14
*Lee*
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Shane661
Needs a life
Posts: 11494
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posted October 26, 2010 03:18 PM
quote:
Read your warranty before you buy it. Jesus.
So this is the only circumstance that you get religious? Well, it worked! No problem...
Praise God! I might have to convert now!!!
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