bigdtd
Needs a job
Interceptors
Posts: 4209
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posted June 24, 2008 11:30 AM
what an unexpected twist. you would think a company would act in concert when communicating with a customer. the manager tries to make it right then gets the end around from the ceo and some evil henchman. the customer may have been a pita but was entitled to vent after repeated problems. i would have contacted the company firsthand but it is no excuse for outing the customer's info. it is a shame because the company makes good products and we performance enthusiasts need good products, service and support should be paramount.
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2006 Black ZX-14,6 inches over,16/42, flies out,BMC Street Filter,Brock's Street Meg,Brock's Radial Mount Strap,PClll with Race map,Dynojet LCD w/Techmount, ZX-14 fender eliminator,Pilot Power2CTs,Speedohealer,Pazzo Levers,Cox Radiator Guard, Garmin Nuvi 265WT
  
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shane661
Needs a life
Posts: 11494
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posted June 24, 2008 11:37 AM
If there is anything postive from this it is that the web ad has been changed to show an Ohlins product. The ad print has also been changed and no longer claims 22 levels of adjustment for the damper. Those who are buying the part can now see the product they will be getting.
I also consider this a very enlightening thread in other regards.
Shane
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted June 24, 2008 11:58 AM
 Edited By: fish_antlers on 24 Jun 2008 13:10
FYI I also received a phone call from Muzzy yesterday, berating me about this topic...
He was particularly angry that our moderators would remove any members personal information that he had posted.
I told him that our moderators were doing their job and that he was out of line posting information like that.
I've known Rob for a long time... I like him and I think he's okay - though eccentric  .. In this case, however, I feel he's absolutely utterly and totally lost his mind!
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What business is it of yours where I'm from, Friendo?
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1badzx12r
Needs a life
Posts: 8321
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posted June 24, 2008 12:54 PM
yeah fish....and that handle bar mustache look like azz on the face
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http://www.youtube.com/watch?v=S06nIz4scvI
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countersteer
Needs a job
Didn't read the owners manual
Posts: 2207
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posted June 24, 2008 01:17 PM
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Scott
Long Island, New York
2006 ZX-14, 2003 ZX-12R
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Sticks_n_Stones
Needs a job
Posts: 3930
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posted June 24, 2008 01:34 PM
I have learned some lessons that most people take a lifetime to learn, and a big one is: A person should not be judged by any single action or outburst. People are complicated and error prone, so when you see someone put there foot in there mouth or catch someone at the wrong time, just recognize it and let the shit slide fellas.
Shane posted up his mild but explosive rant on a site that Muzzy himself frequents, basically shoving it in his face infront of his peers.
The CEO Muzzy took it personal and reacted impulsively.
{Everyone else, in Bikeland fashion, jumped in like there was free beer and hookers involved... pretty sure I heard someone in the back yell "just hit him! you gonna take that from him?!" - countersteer, that you?}
As men, we should dang well know better than that (Unless there is in fact free beer and hookers involved). So Shane: posts facts only, and leave emotion 'out' and a way for Muzzy's to fix it 'in'. Muzzy: act like a suave CEO of a important (albeit niche) company instead of the father of a teenage daughter whose integrity is being questioned, and make it right. So what if he never shops with you again, at this point it's simply money spent on advertising and/or image control.
All others (including me after this post) should stay the hell outta it, and base your opinions on the final outcome.
____________
'06 zx14
Muzzy M10/M14
PCIII w/ Muzzy map
Flies out K&N in!
bits n pieces...
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bigdtd
Needs a job
Interceptors
Posts: 4209
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posted June 24, 2008 02:32 PM
well said
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2006 Black ZX-14,6 inches over,16/42, flies out,BMC Street Filter,Brock's Street Meg,Brock's Radial Mount Strap,PClll with Race map,Dynojet LCD w/Techmount, ZX-14 fender eliminator,Pilot Power2CTs,Speedohealer,Pazzo Levers,Cox Radiator Guard, Garmin Nuvi 265WT
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blue66tang
Parking Attendant
Posts: 2
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posted June 24, 2008 03:18 PM
Yes my name is Nic, (you could probably find my last name pretty easily, if you wanted) and I can proudly say that I work for Muzzy. I can also say that I have been lurking on this forum, and forums like these ever since I started working for Muzzys. I have always kept quiet and just stood on the edge. However I did what any one of you would do if your friend, family, employer or yourself was to get into a little tiffle. I simply came to their defense. I was not asked to post nor was I involved in this situation in any form at work, I have nothing to do with sales, nor any management. I simply was on my own time and my own computer. Yes I agree, looking back I wish I would have just kept my mouth shut, but its not my personality to not come to the defense of someone/something that I have a care about. To Shane and any other individual that I offended, I am very sorry, and it was very unprofessional of me, I hope you can except my apologies. All I can say in my defense is; I am just as hot headed as the next person. To the rest of you I want to stress that my behavior does not reflect the behavior of the company. I was simply acting as an individual with no connections to the situation, other than actually working for Muzzys.
I will also tell you that I discussed my concern with my behavior with our GM first thing this morning, and I believe we have it taken care of.
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1badzx12r
Needs a life
Posts: 8321
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posted June 24, 2008 03:24 PM
quote:
All others (including me after this post) should stay the hell outta it, and base your opinions on the final outcome.
most of them opinions is from people that got the short end of a stick from muzzy parts and service ....
looks like damage control had done sunk the Bismarck long before the shells started raining down ....
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http://www.youtube.com/watch?v=S06nIz4scvI
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BlackMagic14
Needs a job
Posts: 2058
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posted June 24, 2008 07:05 PM
What a clusterfuck! I wish I was drunk so I could say something stupid LMAO
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countersteer
Needs a job
Didn't read the owners manual
Posts: 2207
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posted June 24, 2008 07:21 PM
quote:
Yes my name is Nic, (you could probably find my last name pretty easily, if you wanted) and I can proudly say that I work for Muzzy. I can also say that I have been lurking on this forum, and forums like these ever since I started working for Muzzys. I have always kept quiet and just stood on the edge. However I did what any one of you would do if your friend, family, employer or yourself was to get into a little tiffle. I simply came to their defense. I was not asked to post nor was I involved in this situation in any form at work, I have nothing to do with sales, nor any management. I simply was on my own time and my own computer. Yes I agree, looking back I wish I would have just kept my mouth shut, but its not my personality to not come to the defense of someone/something that I have a care about. To Shane and any other individual that I offended, I am very sorry, and it was very unprofessional of me, I hope you can except my apologies. All I can say in my defense is; I am just as hot headed as the next person. To the rest of you I want to stress that my behavior does not reflect the behavior of the company. I was simply acting as an individual with no connections to the situation, other than actually working for Muzzys.
I will also tell you that I discussed my concern with my behavior with our GM first thing this morning, and I believe we have it taken care of.
an employees desperate attempt to save his job!
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Scott
Long Island, New York
2006 ZX-14, 2003 ZX-12R
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:08 PM
look Smokin, you've known me for a while, i dont talk smack or look to stir up trouble in this forum and am pretty much always respectful..........but i call a spade a spade just like you have when you smell a Busa troll. truth be told i was staying out of this one till i saw Muzzy post Shane's personal info (Name) online in a slimy attempt to intimidate him.......I mean what other reason would any reasonable person use to justify that...........next a guy who NEVER posted before registers to post not about motorcycles the whole reason this forum exists, but to to personally attack a guy casting unfavorable attention on Muzzy's.........I smelled BS on this one a mile away. Lets add to the equation that the moderator/admin stated he worked for Muzzy's and who he was and it wasnt to hard to google who he was............this punk was as transparent as can be.
Now let me just add 'i've known of Rob Muzzy since i was a little kid, and respected him.......i have no beef with Muzzy's other than the fact him and his employee used horrific judgement and behaved completely unprofessionally and in my opinion crossed a line.
It boggles the mind how a snotty little hypocritical punk like Nic could rant about "manning up" "hiding behind an online name" or "being small of balls"
I wonder if you guys realize that Nic and Rob himself have damaged Muzzy's reputation and credibility exponentionally more than Shane or ANY OTHER customer ever could have even if that was their intention.
quote:
quote:
Creating a sock puppet to bash someone and posting someone's real name on the Internet is a pretty classless and gutless thing to do............you'll never get my business after pulling such a slimy pathetic stunt which only serves to validate rather than refute Shane's position..........granted he should have contacted you and given you the chance to make things right but after the poor judgement and lack of class you guys just showed i have my doubts you would have done the right thing.
quote:
I have been lurking on this site for quite a while now and found this thread to be especially interesting. So I thought I would throw my 2 cents in.
I personally don’t think this thread should have even been started. Here is this guy, Shane apparently, that buys a damper from Muzzys. He didn't take the time to actually read the full description of the product, instead just looks at the picture like a 12 year old. He then gets the product, decides "well crap this isn’t what I saw in the picture". Instead of pulling his phone out of his pocket and calling Muzzys to discuss his issue with them, he decides to get online and bad mouth the company. Probably knowing full well that Muzzys will do something to fix him up and make him happy. Instead he finds people that get him all worked up into a frenzy, so now he wants to post more crap about the company. So he proceeds to go off about his other problems he has had. However, back to the phone issue, if he would have at least just called them and talked with them about his concerns I bet they would have worked with them. In fact my guess is that he is actually not forking out the 111 bucks. I bet he is paying for it till Muzzys gets his mis-boxed mid back and then they will fully credit him back. Is this true Shane? I have been around the block, dealt with my fair share of performance companies; they are all very similar when it comes mistakes like that. Which brings me to another point about your mis-boxed mid; Mistakes happen!! Get that in your head. I want you to think, you all to think, how many mistakes you make at your job a week, better yet a DAY. My guess is Muzzys deals with hundreds of products a day, as do other companies, and when you deal in large volume, mistakes happen!! GET OVER IT!! Now…. Moving on. To the guy that ripped on one of the employees. What right do you have to rip on him like that. My guess is you had some problem with them/him that didn’t go as expected and you hate them now and forever. When in reality you are probably just like Shane, too scared or to small of balls to just pick up the phone and talk with the guys. Remember they are trying to make money, and they are trying to make money by selling a product, and keep people happy, whether you are an @$$ or not. Anyway, now I lost my train of thought. About the whole name thing, well Rob Muzzy probably stepped out of line a little bit, but my guess is a large percentage of you would have done the exact same thing in his shoes. Think about that, you own a company in an industry you love and have been in longer than many of you are old, and some people totally rip and bash on your company AND YOUR NAME. Now don’t you think you might get just a wee bit defensive? So yeah sure he may have pushed it, but Shane and some others were the first to push.
Anyway I am tired of writing now. all I have to say now is; Shane, why didn’t you just man up and just call them instead of hiding behind your online name and bashing them? (I think it is quite interesting (according to you) they actually took the time to figure out who you are and call you directly) To the others, why don’t you just broaden your mind and look at it from a different perspective. After all, there are quite a few people that seem to be very happy with Muzzys, so my guess is your problem was just a mistake that could have been easily fixed.
Mike i have to ask , you think Muzzy or one of his people wrote that ? ..Do you have proof ? If so please post the info .. Thanks Smokin..
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:10 PM
+1 i'd have fired your ass on the spot if it was me or else risk it being thought i was complicit in your actions.
quote:
quote:
quote:
quote:
smokin, do a google search for blue66tang. he is a muzzy employee.
Well if that is the case it really sucks ...
From a quick google search.
quote:
blue66tang12-16-2007, 06:49 PM
I am kind of excited about the FI bikes. FI has come a long freaking way in the last 20 years, and I’m sure they will make systems that will run incredibly well on our bikes. Just think of not having to worry about tuning them anymore, at least not getting out the jets and crap. Just let the sensors do the readings and valla you have a well tuned bike. I work at a place that manufactures exhaust for mainly street bikes, and as you know they are all FI. We also sell nitrous kits, turbo kits, stroker kits, and a host of other bolt on go fast parts. We will even build you a nice 500HP+ motor for you if you rub enough money on it. So basically yeah we know our FI, and its not really that daunting at all. Heck I just put a EFI in my jeep CJ7 a year ago, and absolutely love it. Don’t worry, if the manufactures don’t take care of us as far as hop up stuff for the FI, then the aftermarket sure will. Remember these manufactures have been running FI in plenty of other stuff for quite some time now.
quote:
blue66tang12-16-2007, 07:31 PM
blue66tang,you work for muzzy's? There in oregon i thought.
I do, how did you know?
Man oh man what a crappy deal ....blue66stang if you worked for me and made that post you would be looking for work right about now .. Talk about pouring gas on a small campfire and buring down the forest .....
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:15 PM
+1 bigdtd, i couldnt agree more Muzzy makes great products and I would have contacted them and given them an opportunity to make it right but they behaved like a couple of 14 year old thugs and there is NO EXCUSE whatsoever for outing a customers personal info on a public forum...........and it does reek of evil henchmen using the if you cant defeat the message, atack and kill the messenger.
quote:
what an unexpected twist. you would think a company would act in concert when communicating with a customer. the manager tries to make it right then gets the end around from the ceo and some evil henchman. the customer may have been a pita but was entitled to vent after repeated problems. i would have contacted the company firsthand but it is no excuse for outing the customer's info. it is a shame because the company makes good products and we performance enthusiasts need good products, service and support should be paramount.
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:17 PM
Fish as usual you have used excellent judgement and handled things with class.........others not so much.
quote:
FYI I also received a phone call from Muzzy yesterday, berating me about this topic...
He was particularly angry that our moderators would remove any members personal information that he had posted.
I told him that our moderators were doing their job and that he was out of line posting information like that.
I've known Rob for a long time... I like him and I think he's okay - though eccentric .. In this case, however, I feel he's absolutely utterly and totally lost his mind!
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:20 PM
You raise a good point but i have a hard time getting past someone posting someone's personal info in a slimy attempt to intimidate them..............i'm not sure that was a heat of the moment thing..........Muzzy had to actually give it some thought and have SOMEONE look up Shane's name to post it.
quote:
I have learned some lessons that most people take a lifetime to learn, and a big one is: A person should not be judged by any single action or outburst. People are complicated and error prone, so when you see someone put there foot in there mouth or catch someone at the wrong time, just recognize it and let the shit slide fellas.
Shane posted up his mild but explosive rant on a site that Muzzy himself frequents, basically shoving it in his face infront of his peers.
The CEO Muzzy took it personal and reacted impulsively.
{Everyone else, in Bikeland fashion, jumped in like there was free beer and hookers involved... pretty sure I heard someone in the back yell "just hit him! you gonna take that from him?!" - countersteer, that you?}
As men, we should dang well know better than that (Unless there is in fact free beer and hookers involved). So Shane: posts facts only, and leave emotion 'out' and a way for Muzzy's to fix it 'in'. Muzzy: act like a suave CEO of a important (albeit niche) company instead of the father of a teenage daughter whose integrity is being questioned, and make it right. So what if he never shops with you again, at this point it's simply money spent on advertising and/or image control.
All others (including me after this post) should stay the hell outta it, and base your opinions on the final outcome.
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zx14mike
Zone Head
Posts: 891
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posted June 24, 2008 08:24 PM
Well i'll give you credit for manning up, that counts for something..........but you guys handled this situation SO poorly that i dont know if you can dig yourself out of the hole..........you CLEARLY intended to conceal the fact you were an employee of Muzzy's and thats a lie of ommission and bashing Shane for hiding behind a screen name while not only doing so yourself but posting his real name is hard to get past..........privacy, trust and credibility mean something you guys showed it doesnt mean a damn thing to you the allmighty dollar is all you care about.
quote:
Yes my name is Nic, (you could probably find my last name pretty easily, if you wanted) and I can proudly say that I work for Muzzy. I can also say that I have been lurking on this forum, and forums like these ever since I started working for Muzzys. I have always kept quiet and just stood on the edge. However I did what any one of you would do if your friend, family, employer or yourself was to get into a little tiffle. I simply came to their defense. I was not asked to post nor was I involved in this situation in any form at work, I have nothing to do with sales, nor any management. I simply was on my own time and my own computer. Yes I agree, looking back I wish I would have just kept my mouth shut, but its not my personality to not come to the defense of someone/something that I have a care about. To Shane and any other individual that I offended, I am very sorry, and it was very unprofessional of me, I hope you can except my apologies. All I can say in my defense is; I am just as hot headed as the next person. To the rest of you I want to stress that my behavior does not reflect the behavior of the company. I was simply acting as an individual with no connections to the situation, other than actually working for Muzzys.
I will also tell you that I discussed my concern with my behavior with our GM first thing this morning, and I believe we have it taken care of.
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Evilsports
Expert Class
Posts: 119
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posted June 24, 2008 09:34 PM
Edited By: Evilsports on 24 Jun 2008 22:39
Oh well.
Well I will only weigh in long enough to mention that I won't be making any purchases from Muzzy's after this debacle. It's our right as consumers to decide who gets our money and I for one will not give one cent to a company which carries itself in this manner. Too bad, they made my turbo kit short list.
There are too many options out there nowadays for me to take any risk when making purchases. I can honestly see both sides of this story, but there comes a time from a merchants point of view where you need to just do the right thing. Yes shit happens and people make mistakes. As a merchant I would be thanking Shane for pointing out my short comings. How can you get better if you don't know where you're weak? Thank you for the heads up Shane, thank you for confirming things Rob Muzzy. My time and money are too valuable to waste on companies that don't earn my confidence.
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big mike_zx14
Novice Class
Posts: 52
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posted June 25, 2008 05:21 AM
Muzzy's customer service, or lack there of, sealed their fate with me long before this thread was started.....
____________
2005 ZX12R...(sold)
Akrapovic Full Race System, PC3, BMC Race Filters, Puig Windscreen, Helibars, Pro Grips, Clear Alternatives LED Integrated Tailight, Gilles Rearsets, Extreme Graphics Hugger, Engine Ice, Dino Hinge...
2007 ZX14....
Brocks Gen 3 w/carbon can, PC III, BMC Race Filter, Amsoil, Engine Ice, ShoGun parking lot sliders, Puig DB windscreen, Heli Bar risers, Pro Grip gel's, Competition Werks fender eliminator, Vortex rear sets, No flies...More to come of course..
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man00
Novice Class
Posts: 93
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posted June 25, 2008 05:32 AM
I been thinking of adding slpons but not decided which one I was buying. After reading this the list just got one shorter.
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smokinzx14
Needs a life
Posts: 10197
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posted June 25, 2008 07:43 AM
quote:
Fish as usual you have used excellent judgement and handled things with class.........others not so much.
quote:
FYI I also received a phone call from Muzzy yesterday, berating me about this topic...
He was particularly angry that our moderators would remove any members personal information that he had posted.
I told him that our moderators were doing their job and that he was out of line posting information like that.
I've known Rob for a long time... I like him and I think he's okay - though eccentric .. In this case, however, I feel he's absolutely utterly and totally lost his mind!
Mike i wasn't bashing or smack talking you, i know your are a stand up guy ..I was just asking a question... I wanted to know where and how you got that info is all .. Smokin..
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Smokin Performance Cycles..
Tampa Bay , FL .. Brocks Performance Dealer ..
Gen 2 ZX14R Best ET 8.43 , Best MPH 164.95
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Sticks_n_Stones
Needs a job
Posts: 3930
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posted June 25, 2008 09:32 AM
Edited By: Sticks_n_Stones on 25 Jun 2008 10:32
On a personal note Blackmagic, this whole thread has just gotta be bugging you to no end, huh? You want to get involved, either for or against Muzzy's, but since you sold out you can't open your mouth. heh heh heh heh can we call you A'Rod? Should have held out for the $250 mil like he did ya cheapskate! 
____________
'06 zx14
Muzzy M10/M14
PCIII w/ Muzzy map
Flies out K&N in!
bits n pieces...
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Superman T
Pro
Posts: 1831
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posted June 25, 2008 10:12 AM
Very informable thread. Some of these responces were funny though Shane's inconveniences were not. Satisfactory customer service is not rocket science and normally can be successful with proper communication and reacting in a timely fashion(even if you have to convey news to the custoemr that you know they won't like) informing of the facts and the corrections in place. I see many points well made...
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dougmeyer
Needs a job
moderated
Posts: 2713
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posted June 25, 2008 10:32 AM
Wow, “A teaching moment”, as I’m fond of saying.
What an out of control cluster and a perfect example of what is wrong, or can go wrong, when dealing with customer service issues in an internet forum.
It should be clear that a personal attempt to communicate with the company should always be step one, with escalation up the chain of command as necessary. If nothing happens in a reasonable amount of time, well then it may be time to go public. But this must always be a last resort and should be done carefully, maybe in the nature of a request for help, because what you really should want as a customer is satisfaction and a fair resolution to the problem, not revenge. Going public, guns blazing usually inhibits that process. Clearly a vendor must be on guard after that because his performance is now public and even if he were willing to extend some extraordinary effort to satisfy, he would be unable to because it would then become public policy and an expectation that he may not be able to extend to all.
When you have a temper on both sides of a transaction, well, as they say, “No good can come of it”.
An international company that sells on the net with hundreds of active part numbers can have tens of thousands of transactions in a year. Some errors are bound to happen, everybody understands that. But, how those errors are dealt with is the true test of a company’s integrity. There needs to be integrity on both sides of a transaction, though, and unfortunately, an occasional lack of integrity on the customer side makes it necessary for a company, any company, to institute policies and procedures for handling these issues. Often the honest customer is offended by these policies and that is unfortunate. Some customers lie, intend to steal, cheat, and are NOT always right. The bad guys ruin it for everyone. When I worked for Mr. Muzzy I spent a lot of telephone time explaining these policies. The honest guys almost always understood. The guys that were trying to get one over screamed the loudest. (No inference to the current issue intended)
I currently work with and represent a product that sells for over $600,000. Stuff goes wrong. You think those guys aren’t pissed? Sometimes these problems get aired on the net. But, they NEVER get cured there, and they always get dealt with in accordance with policy, or unfortunately, by lawyers. No one from the company is permitted to speak to issues publicly, and even if they did it privately, from home, with a pseudonym, they’d be terminated if identified. Hopefully, mrstang66 gets a pass on this one.
Choosing to use your real name on the net is a choice some of us make for various reasons, but it definitely is one’s own choice and should never be done for us.
We may make this choice for various reasons. In my case, I do it because I want to underscore that I believe in what I say and am willing to stand behind my comments without reservation. I have a reputation and I am confident enough in my comments to risk it. I suspect Rob feels the same way.
I am still amazed by the power of this tool. The public airing of grievances is a very powerful weapon and should be used very sparingly. The anonymity factor removes accountability. There’s an old saying- “Do a good job and the customer will tell his best friend, do a bad job and he’ll tell EVERYBODY”. Unfortunately for even the best intentioned business owner, in this internet era “everybody” is thousands of people at a time, and the “best friend” is still only one.
____________
It's not that I think you're dumb, it's just that so much of what you know isn't true....
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shane661
Needs a life
Posts: 11494
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posted June 25, 2008 11:35 AM
Edited By: shane661 on 25 Jun 2008 13:04
I would like to address something here:
Many people have said, "You should have called the company first".
I am pretty exhausted with this issue at this point. I want to say that of all the times I have called Muzzy, only a couple of calls were pleasant. Every time I got off of the phone I either felt as though they, or myself, were an idiot.
When I inquired about using the M14 on my 2007, I was told it was not appicable to my bike. When I asked why, I was told "All I know is that we have been told it is not applicable". I posted that information in the forum, and Rob Muzzy had the information corrected online, and presumably with his reps. I went out of my way to support the company, IMO. I could have just purchased a Brocks.
When I called about the exhaust problem, the first words were, to paraphrase, "you bought from Star Cycle, so you're technically not my customer". Even though the product was drop shipped from Muzzy, I felt as though I was stupid for calling them. That is when I paid my $111 so that I wouldn't have to wait to get the replacement midpipe.
The damper was then ordered through Schnitz. So, I see the process as I should not call Muzzy. Calling Schnitz will net me very little in this case. They sold the product as delivered by the vendor. If some sort of refund were given, it still is a huge hassle that could have been avoided by a proper advertisement of the product on Muzzy's site.
I, as a customer, have every right to vent my frustrations publicly. Muzzy's can dispute them as well. Where I draw the line is when my private information gets posted online. This is a company that has thousands of customer's information...I guess we should all be careful of complaining about their service.
When I spoke with the manager I explained to him on the phone that I felt I had been a good supporter of Muzzy products over the years. In fact, I currently have, in my collection:
ZX-12 Stainless system
ZX-12 Pro Pipe
ZX-12 Billet Basket
ZX-12 Inner Hub
ZX-12 Timing Advancer
ZX-14 Steering Damper
ZX-14 M14 Exhaust
ZX-14 Air Shifter Brackets
So, I would imagine I own and use more Muzzy products than some of the staunch supporters who have posted in this thread. Which has made the Muzzy response even more frustrating. Can I in good conscious continue to use these components?
The reality of calling Muzzys is that you don't get to speak with Murray or Rob. In fact, I did not even know Murray existed. The culling mechanism in use does not place you on the phone with either party. Who here really expects to speak with Rob Muzzy when you call?
So, that about sums things up for me. Considering he lack of further response by the company, I think I know where they stand.
Shane
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