thutch26
Expert Class
thutch26
Posts: 483
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posted June 21, 2008 05:40 AM
I got the GPR and I love it!! very compact and simple to install!!!
Send it Back!!!
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Gettin faster everytime I go to the track!!!
  
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man00
Novice Class
Posts: 93
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posted June 21, 2008 10:39 AM
quote:
quote:
Click on the products tab on the page you posted. It's right above the picture you posted on the left next to Muzzy's Home.Follow the catagories on the left down to suspension and click on steering dampners and you will see it there. Also right next to products is a chassis/suspension tab and if you click on it and page down you will see what I am talking about as well.
It took me 10 min of searching after I read your instructions to find the reference. Total BS. They should post this in all pictures and references. Send it back and demand a refund.
I agree send it back..if they don't want to work with you call your Credit Card Co..if you use it.
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dubious
Needs a life
Needs more time to ride!
Posts: 8442
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posted June 21, 2008 04:12 PM
I fail to understand why someone would come on line and bash without dealing with the problem first.
Rob needs to get a handle on the advertising and sales reps.
IF HE FAILS TO FIX YOUR ISSUE, THEN YOU HAVE A PUBLIC CONCERN.
Remember guys, these guys are mechanics first and foremost, not advertising agencies, or business executives.
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natural selection.....
destiny will overcome intervention.
Some are not worthy of the effort.
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shane661
Needs a life
Posts: 11494
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posted June 21, 2008 04:30 PM
quote:
I fail to understand why someone would come on line and bash without dealing with the problem first.
Rob needs to get a handle on the advertising and sales reps.
IF HE FAILS TO FIX YOUR ISSUE, THEN YOU HAVE A PUBLIC CONCERN.
Remember guys, these guys are mechanics first and foremost, not advertising agencies, or business executives.
This is a public concern. It is a likely concern to anyone who is about to purchase one of these dampers, or other advertised Muzzy product for that matter.
Shane
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FastestBusaAround
Needs a life
I eat Fish...
Posts: 7889
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posted June 22, 2008 06:37 PM
I'd be pissed as well if I were Shane, especially if ( and I'm not saying it is) the same product could be had for $150.00 less at one of Muzzy's distributors. That being said, I'd also be upset if I had received the wrong parts and had gotten charged to replace it with the right one...Hmmmm, that's pretty pissy service if you ask me.
Did Rob fix that?
It's funny how amongst all the complaints against vendors, Brock has no mention here...and Muzzy seems to take the cake. Isn't that something?
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FYYFF!!!
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1badzx12r
Needs a life
Posts: 8321
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posted June 22, 2008 07:10 PM
quote:
I'd be pissed as well if I were Shane, especially if ( and I'm not saying it is) the same product could be had for $150.00 less at one of Muzzy's distributors. That being said, I'd also be upset if I had received the wrong parts and had gotten charged to replace it with the right one...Hmmmm, that's pretty pissy service if you ask me.
Did Rob fix that?
It's funny how amongst all the complaints against vendors, Brock has no mention here...and Muzzy seems to take the cake. Isn't that something?
hmmmmmmmmmm all vendors suck ....
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http://www.youtube.com/watch?v=S06nIz4scvI
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jeff martin
Pro (closed)
jamming
Posts: 1168
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posted June 22, 2008 09:03 PM
Had a negative phone conversation with there people working the phone. So Yoshimura got my business. Never looked back !
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i play with boats my wife plays with my dingy.
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shane661
Needs a life
Posts: 11494
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posted June 23, 2008 07:08 AM
quote:
That being said, I'd also be upset if I had received the wrong parts and had gotten charged to replace it with the right one...Hmmmm, that's pretty pissy service if you ask me.
Did Rob fix that?
That has actually turned out to be a pain as well. UPS has made an error and now I have to get out to the UPS place in order to ship the part back. In the meantime I am out $111. Oh well.
Because of the issue with the exhaust I will be running the bike bone stock at Maxton this weekend....except of course for the $700 Ohlins damper.
Shane
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R Muzzy
Parking Attendant
Posts: 22
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posted June 23, 2008 08:50 AM
Shane 661- Sorry for the mis understanding. I you would have contacted us I am sure we would have taken care of this. Since you have decided to put this on a public forum instead I will answer you here. We changed to Ohlin dampers last year, however we had some Hyperpro dampers still in stock for certain applications. For one thing our mounting kit and Brock's are not the same, for another the Ohlin damper costs more than the Hyperpro. I am sorry that you think you were cheated by MUZZYS. If you will just call the salesman you placed your order with, we will send a call tag for return. When we receive we will send complete refund. This is the same thing we would have done if you had contacted us.
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wheelie
Needs a life
Old Man
Posts: 6902
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posted June 23, 2008 08:55 AM
 Edited By: wheelie on 23 Jun 2008 09:57
quote:
Shane 661- Sorry for the mis understanding. I you would have contacted us I am sure we would have taken care of this. Since you have decided to put this on a public forum instead I will answer you here. We changed to Ohlin dampers last year, however we had some Hyperpro dampers still in stock for certain applications. For one thing our mounting kit and Brock's are not the same, for another the Ohlin damper costs more than the Hyperpro. I am sorry that you think you were cheated by MUZZYS. If you will just call the salesman you placed your order with, we will send a call tag for return. When we receive we will send complete refund. This is the same thing we would have done if you had contacted us.
posting in a public forum will let any members know they will not get what they had ordered, if buying this product, btw, keep the Ohlins!!
wee
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R Muzzy
Parking Attendant
Posts: 22
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posted June 23, 2008 09:19 AM
Calling when he first had the problem would have given us the the ability to fix it quicker. I am sitting in an airport with some time to spare and decided to see what was going on. Had I not have looked I still would not be aware of this problem. We have made mistakes and we will make some mistakes in the future. We can only fix them if we know about them.
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shane661
Needs a life
Posts: 11494
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posted June 23, 2008 09:38 AM
Edited By: shane661 on 23 Jun 2008 10:39
quote:
Shane 661- Sorry for the mis understanding. I you would have contacted us I am sure we would have taken care of this. Since you have decided to put this on a public forum instead I will answer you here. We changed to Ohlin dampers last year, however we had some Hyperpro dampers still in stock for certain applications. For one thing our mounting kit and Brock's are not the same, for another the Ohlin damper costs more than the Hyperpro. I am sorry that you think you were cheated by MUZZYS. If you will just call the salesman you placed your order with, we will send a call tag for return. When we receive we will send complete refund. This is the same thing we would have done if you had contacted us.
Thanks for the reply.
Ok. I'm sure you can see where this would not help me at all. The part arrived on Friday afternoon, and I'm leaving for Maxton on Thursday. I need the damper to race. There is no time to send back the unit, wait to be credited, buy a new damper, and then have it shipped.
That is the same scenario that I just ran into when the improper midpipe was shipped with my M14. Except that I decided to pay the $111 out of my pocket so that I didn't have to wait two weeks to get the issue resolved.
And, I stick by my original assertion which is that the product is being misrepresented on your website. The Ohlins may be a superior part, as I stated earlier, but that is not the issue.
Shane
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RobMuzzy
Expert Class
Posts: 295
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posted June 23, 2008 11:39 AM
Edited By: admin on 23 Jun 2008 18:50
** edited by admin **
shane- We have no record of you purchasing any product from us. we did send a mid section at your request as a possible warranty issue. we show that you reeived it today. when we receive your part it will be inspected. If defective you will receive a refund of the money you payed us.
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shane661
Needs a life
Posts: 11494
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posted June 23, 2008 12:14 PM
Edited By: admin on 23 Jun 2008 18:51
** edited by admin **
quote:
shane- We have no record of you purchasing any product from us. we did send a mid section at your request as a possible warranty issue. we show that you reeived it today. when we receive your part it will be inspected. If defective you will receive a refund of the money you payed us.
What an interesting post.
On the one hand, I have had a Muzzy employee call my cell phone and attempt to address my issues.
On the other hand, I see this post and I have a lot of concerns.
The locations from which these parts were purchased are clearly stated within the thread. The Muzzy representative that I spoke with is aware of the details.
Shane
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DahMurf
Expert Class
2006 Hayabusa - Black
Posts: 132
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posted June 23, 2008 12:29 PM
quote:
shane ********- We have no record of you purchasing any product from us. we did send a mid section at your request as a possible warranty issue. we show that you reeived it today. when we receive your part it will be inspected. If defective you will receive a refund of the money you payed us.
Hold up a minute here!!! Muzzy you are WAY out of line!!! You DO NOT post someone's First and Last name on an internet site in this manor. You are a business and this is his private information!!! Address him by his screen name on an internet board and that is fine but you are WAY over the line!!! Why don't you post his address and credit card number to?!
Take a reality check. He has defended over and over that any resolution short of you overnighting him what he ordered and waiting for the other to be returned without additional charge to him is not going to suffice as he is leaving to go to a race meet this weekend! What is the point of enduring another pointless frustrating conversation with your customer support? You made him pay for the pipe piece twice, why would he think this would be any different? (and before you gripe, other businesses do this, I've had this resolution personally with more then one business.)
I can tell you as a business owner I will NEVER do business with you if this is how you provide customer support and will advise everyone I know not to do business with you if you handle things by posting private personal information in a public forum.
Deb
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Miss you my friend - #1302 Twin Jugs Racing
ECTA 200 MPH club@202 / Texas 200 MPH club@209 / Loring 200 MPH club@218
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lowcel
Expert Class
Happy on 2 wheels.
Posts: 157
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posted June 23, 2008 12:53 PM
I'm glad somebody else noticed how unprofessional it was to post a persons full name on an open forum. I thought it was a pretty low thing to do.
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2007 Z14 SE - Yoshimura TRC full race exhaust w/ carbon can - PCiii w/ map from HPC - Flies removed - Pipercross air filter - Speedohealer - Puig Double Bubble - Fender Eliminator - GPR Steering Damper - Puig Frame Sliders - HID's - Halo's
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RobMuzzy
Expert Class
Posts: 295
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posted June 23, 2008 01:15 PM
Edited By: admin on 23 Jun 2008 18:51
** edited by admin **
you have my real name. maybe the guy posting is not Shane. How do you think I can ever find out what happened without the customers real name. Shane please contact me direct so that we can fix this without people who have nothing to do with being involved.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted June 23, 2008 01:50 PM
quote:
Hold up a minute here!!! Muzzy you are WAY out of line!!! You DO NOT post someone's First and Last name on an internet site in this manor. You are a business and this is his private information!!! Address him by his screen name on an internet board and that is fine but you are WAY over the line!!! Why don't you post his address and credit card number to?
+1 very very uncool...  ... 
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What business is it of yours where I'm from, Friendo?
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narider
Expert Class
Posts: 246
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posted June 23, 2008 01:51 PM
Edited By: narider on 23 Jun 2008 14:53
quote:
you have my real name.
Are you for real Rob? Do you not see the problem with this? Your real name is public knowledge from your own screen name here on this site, not to mention everywhere else on the internet. My name (although not public in this site, until this post), is very public all over the internet including my own website as well. Shane on the other hand (no matter whether that his real last name or not), from what I can tell here has not shared his real name and does not make it a known peice of personal information.
It appears your company feels and deals differently then most, and it's now noted on our part.
You(Muzzy) are a public company and he(Shane) is a private person, ALL customers should have that right to privacy... it's realy that simple.
Todd Dross
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shane661
Needs a life
Posts: 11494
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posted June 23, 2008 02:10 PM
Edited By: admin on 23 Jun 2008 18:52
** edited by admin **
quote:
you have my real name. maybe the guy posting is not Shane. How do you think I can ever find out what happened without the customers real name. Shane please contact me direct so that we can fix this without people who have nothing to do with being involved.
I spoke with a Muzzy representative earlier, after THEY CALLED ME. That would seem to indicate that someone at the company is aware of who I am. The person I spoke with at Muzzy told me that "Rob" called them and wanted them to address my concerns.
The rep told me that they would call me back, with presumably a solution to this dilemma.
As far as "fixing" the situation, the ball is not in my court at this point.
Regarding the posting of any customer's private information, I think others have summed things up fairly well.
Shane
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1badzx12r
Needs a life
Posts: 8321
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posted June 23, 2008 03:34 PM
what a mess
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http://www.youtube.com/watch?v=S06nIz4scvI
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brent davis
Zone Head
Posts: 504
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posted June 23, 2008 03:55 PM
quote:
what a mess
LMFAO! Aint this the truth.
For my own personal experiences with Muzzy, I bought a new airshifter kit and it was very detailed with the installation manual and I even called tech twice and got all answers I needed so my experiences were great IMO. You can't and won't please everyone no matter what.
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Black '06 ZX-14
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted June 23, 2008 04:00 PM
quote:
quote:
what a mess
LMFAO! Aint this the truth.
For my own personal experiences with Muzzy, I bought a new airshifter kit and it was very detailed with the installation manual and I even called tech twice and got all answers I needed so my experiences were great IMO. You can't and won't please everyone no matter what.
I think this is about getting what you pay for, not pleasing everyone.
wee
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kawabunga
Expert Class
Cogswell Cogs Installed
Posts: 284
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posted June 23, 2008 04:09 PM
This is a public forum if I am not mistaken. People that do not want their names made " public " may wish to be in a private forum. If your are going to call someone out in public by their name you should provide your name as well as all the facts. Remember there are two sides to every story. Venting is one thing, but slamming someone out of the blue just because you do not want to or know how to confront the situation in my estimation is cowardly. Kinda like picking up the phone and telling someone you're going to kick their ass and not giving your name and just hanging up. This whole thread has created quite a mess, when a simple phone call would have solved everything to everyone's satisfaction. I personally do not think anything was done with malice and forethought by anyone but the unhappy agressor. Communication is the key to everything. Always open the door to communication first. Remember, there is nothing that cannot be worked out.
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blue66tang
Parking Attendant
Posts: 2
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posted June 23, 2008 04:23 PM
I have been lurking on this site for quite a while now and found this thread to be especially interesting. So I thought I would throw my 2 cents in.
I personally don’t think this thread should have even been started. Here is this guy, Shane apparently, that buys a damper from Muzzys. He didn't take the time to actually read the full description of the product, instead just looks at the picture like a 12 year old. He then gets the product, decides "well crap this isn’t what I saw in the picture". Instead of pulling his phone out of his pocket and calling Muzzys to discuss his issue with them, he decides to get online and bad mouth the company. Probably knowing full well that Muzzys will do something to fix him up and make him happy. Instead he finds people that get him all worked up into a frenzy, so now he wants to post more crap about the company. So he proceeds to go off about his other problems he has had. However, back to the phone issue, if he would have at least just called them and talked with them about his concerns I bet they would have worked with them. In fact my guess is that he is actually not forking out the 111 bucks. I bet he is paying for it till Muzzys gets his mis-boxed mid back and then they will fully credit him back. Is this true Shane? I have been around the block, dealt with my fair share of performance companies; they are all very similar when it comes mistakes like that. Which brings me to another point about your mis-boxed mid; Mistakes happen!! Get that in your head. I want you to think, you all to think, how many mistakes you make at your job a week, better yet a DAY. My guess is Muzzys deals with hundreds of products a day, as do other companies, and when you deal in large volume, mistakes happen!! GET OVER IT!! Now…. Moving on. To the guy that ripped on one of the employees. What right do you have to rip on him like that. My guess is you had some problem with them/him that didn’t go as expected and you hate them now and forever. When in reality you are probably just like Shane, too scared or to small of balls to just pick up the phone and talk with the guys. Remember they are trying to make money, and they are trying to make money by selling a product, and keep people happy, whether you are an @$$ or not. Anyway, now I lost my train of thought. About the whole name thing, well Rob Muzzy probably stepped out of line a little bit, but my guess is a large percentage of you would have done the exact same thing in his shoes. Think about that, you own a company in an industry you love and have been in longer than many of you are old, and some people totally rip and bash on your company AND YOUR NAME. Now don’t you think you might get just a wee bit defensive? So yeah sure he may have pushed it, but Shane and some others were the first to push.
Anyway I am tired of writing now. all I have to say now is; Shane, why didn’t you just man up and just call them instead of hiding behind your online name and bashing them? (I think it is quite interesting (according to you) they actually took the time to figure out who you are and call you directly) To the others, why don’t you just broaden your mind and look at it from a different perspective. After all, there are quite a few people that seem to be very happy with Muzzys, so my guess is your problem was just a mistake that could have been easily fixed.
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