johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 11:10 AM
Damaged Products from Schnitz
Anyone had to deal with any damaged products from schnitz? I have been waiting for Brocks sidewinder for 3 weeks now, finally schnitz had one in stock (Brock was still filling back orders) so i purchased it. It arrived today, first thing i unpacked is the megaphone and there was a dent in the pipe just above the name plate. What was strange is the box is in perfect condition, the way the pipe came out of the box the dent would have been on the inside. However Schnitz claims they will have to call UPS and make a claim, and the lady who does it is not in (Wont be till next week). I dont think it was damaged by UPS, but of course they said i could purchase another one while i wait to see how the claim goes. OMG
This blows
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
   
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 11:12 AM
How long do claims take?
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 11:46 AM
 Edited By: johnnyrocketzx14 on 6 Jun 2008 12:48
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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TG1820
Expert Class
Posts: 199
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posted June 06, 2008 12:18 PM
Did you send this picture to Schnitz?
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 12:58 PM
yep, no one there able to help me today or look at pics
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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stevewfl
Moderator
Posts: 27920
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posted June 06, 2008 12:59 PM
Edited By: stevewfl on 6 Jun 2008 15:58
edited off-
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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Tool man
Needs a job
Posts: 4493
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posted June 06, 2008 01:06 PM
Drop Dave @ Schnitz a E-mail
Dave Schnitz [dave@schnitzracing.com]
They are stand up people I'm sure they will work it out with ya.
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The banks are failing..
The banks are failing...
Invest in Ammo
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 01:06 PM
Edited By: johnnyrocketzx14 on 6 Jun 2008 14:11
So Steve Do you have a different # ? I called 1-800-837-9730........ i only rant after no one at the business offers a reasonable solution. I didnt think buying a second one was very reasonable maybe you want to buy it for me and you can wait for the claim outcome
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted June 06, 2008 01:09 PM
quote:
So Steve Do you have that # because i dont seem to see it listed? i only rant after no one at the business offers a reasonable solution. I didnt think buying a second one was very reasonable maybe you want to buy it for me and you can wait for the claim outcome
hope you get a good pipe.
wee
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ZXLNT
Needs a job
Kawpuke Extraordinare
Posts: 2853
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posted June 06, 2008 01:38 PM
Stevewfl I hardly think he is ranting..
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Big Ced
Expert Class
Soldier
Posts: 117
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posted June 06, 2008 02:03 PM
Yeah that is not ranting just telling it like it is.
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I don't keep it 100, I keep it 1000
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ricksgsxr
Zone Head
Posts: 511
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posted June 06, 2008 02:19 PM
Edited By: ricksgsxr on 6 Jun 2008 15:27
Save all the packaging and the box. Could be several factors that will determine if UPS will pay a claim which would go back too the shipper. This may include the shipping charges if a claim is paid if so, would ask too get refunded teh shipping charges if they were not included.
-The package was insured? was this an option offered you? if it was insured UPS would have a sign off when it was put in a holding area and signed off by a supervisor as it moved from the truck too the holding area.
-The bottom of the box will have a weight rating 200lbs is pretty common, 275 lb rating would be a HD box for an exhaust system. UPS will look at this really close I beleive for a drop rating as well as the packing material and the void area, what was used too fill in that gap very, very important both amount and if considered suitable for the item being sent.
-They (carriers) take pretty serious...
-I'm not saying this happened but not unheard of either for a end user too drop, than claim it was received that way. I only mention this as have too look at both sides -venders can get slammed for not be repsonsive when they do not credit/send a replacement yesterday.
Now anyone from Shinitz should be able too call 1-800-457-4022 and make a claim...takes only the tracking number and shipping address, what the issue is. Not unheard of for UPS/Fed-EX too take awhile too process. I have had lost claims take 90 days
It is not rocket science but must be the shipper unless you billed your UPS account number
Good luck!
Rick
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stevewfl
Moderator
Posts: 27920
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posted June 06, 2008 02:56 PM
my bad, I apologize. I edited my above post
____________
2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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creeker
Novice Class
Posts: 42
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posted June 06, 2008 03:37 PM
whip steve' ass, it will make you fell better
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 03:40 PM
Thanks rick for all the Info. I didnt have Ins nor was it offered and neither did i ask...i have great pics and of course have my own conclusion as to what happened.... but i will give them till next week to see what they will do....., i was mostly upset that there first soultion was to buy a second and wait for the claim outcome on a $1000 dollor purchase with no estimated time line...Maybe its not alot to them but it is to me........ I understand that accidents and problems happen but i was simply not assured that this would be handled in a timely manor............I sure hope to post a happy ending as to how well they handled the problem but for now i am just unhappy
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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johnnyrocketzx14
Expert Class
Posts: 207
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posted June 06, 2008 03:58 PM
quote:
whip steve' ass, it will make you fell better
that sure would be easy on the drag strip.......lol poor little yammerhammer
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07 ZX14
Brocks Sidewinder, Stretched, lowered, strapped,Drag seat, PCIII W/Hub, No flies, BMC, Speedo Healer, Muzzy NOS/Shifter,
1.41 60, 5.77 1/8th 8.89 1/4
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NinjaNick
Needs a job
'08 ZX14 (Blue)
Posts: 4558
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posted June 06, 2008 05:52 PM
That's bad service because I don't care what it is you sell, it should be,"Ship the product back to us and we will replace it with another one the next day after we receive the damaged product." Any other way is flat out not how you deal with customers.
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eklipse636
Needs a life
ZX-14
Posts: 6046
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posted June 06, 2008 07:35 PM
i agree nick,
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Best: 60ft 1.351 1/8 5.68 mph 123.98 1/4
8.89 mph 151.32
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bigwillie3236
Expert Class
Posts: 115
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posted June 06, 2008 08:13 PM
Man, thats hard to believe because everything that i ordered from them has been top notch.I even called about having trouble getting my front sprocket off and the guy stayed on the phone till i got it off.I usually deal with Angie . GOOD LUCK
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zx12mark
Pro
Posts: 1654
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posted June 06, 2008 08:58 PM
they are scamming the shipper at your emotional expense.it`s a new sport for retailers.
flea bay is full of sheisters doing that.
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dubious
Needs a life
Needs more time to ride!
Posts: 8442
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posted June 06, 2008 09:14 PM
I have to agree with at least the last part of Marks statement...
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natural selection.....
destiny will overcome intervention.
Some are not worthy of the effort.
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jimmiedice
Expert Class
Posts: 105
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posted June 07, 2008 12:24 AM
Don't be such a crying pussy, just put it on. You probably would have dented it sooner or later.
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0
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NinjaNick
Needs a job
'08 ZX14 (Blue)
Posts: 4558
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posted June 07, 2008 01:41 AM
quote:
Don't be such a crying pussy, just put it on. You probably would have dented it sooner or later.
Early morning drunk douchebag quote of the month. 
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tg1820
Expert Class
Posts: 199
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posted June 07, 2008 03:40 AM
Likely the reason there was no one in charge to talk to, would be the NHRA Prostock bike race at Joilet this weekend. Try again on Monday, or Tuesday if Ryan does well!
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jessejames82
Zone Head
Posts: 550
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posted June 07, 2008 04:58 AM
Edited By: jessejames82 on 7 Jun 2008 05:59
quote:
Don't be such a crying pussy, just put it on. You probably would have dented it sooner or later.
there is some truth to that...ask for some sort of credit cause it will get banged up sooner or later...IF IT WAS DAMAGED in freight why wouldnt you go after UPS or whoever
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Orient Express Rider
SuperSport ZX 14
6.000 8th mile
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