Superman T
Pro
Posts: 1831
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posted March 27, 2008 10:13 AM
Tobin Seats
I wanted to post this to warn consumers of the terrible customer service I experienced dealing with Tobin(owner of Tobin seats). About 3 weeks ago I contacted Tobin and explained that I had recently decided to do business with him and had heard great things about his service and work quality. I further added that I was out of town on business and needed to get my seat back by 3/29(Saturday). He stated, "I can do it and I needed to get my seat ASAP". I had this forward to him and he got it last Monday 3/17. When I called 3/24 to inquire about shipping eta, he hadn't even started(what the F was he doing with my seat for the past 7 days). I politely reminded him that I was coming home this weekend and needed my seat. Needless to say, he just got my seat to the postal office today and now I won't get my seat until next week! In the interim period I've had my Brock's pipe ceramic coated, purchase lights from Japan, miscellaneous parts off of EBay, and many other parts for my zx14 transformation. All my parts are here but no seat??!!! When I tried explaining the urgency today with him, his snarling comments were as if I had did something wrong(but I gave him MONEY and seat in a timely fashion). It was like, "it sucks to be you". I'm in the customer service/technical field and I'm blown away with the rudeness and procrastination of some of our American companies. How can you get a light from Japan quicker than a seat from Pennsylvania(keep in mind the Japan company sent my lights the day after I purchased them and that was placed after dealing with Tobin)? Now even though I will do all my other mods this weekend, I still can't ride until I get my seat(THAT SUCKS!). He even had the audacity to suggest I pay for overnight shipping, not! My Money and time is valuable! If a consumer is needing him to provide a service before an important event, you may be disappointed. I know there are people on this forum that don't like Corbin, but picking Tobin is like picking between the Devil and Satan. I hope his workmanship does not reflect his horrid service.
  
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Red1
Expert Class
Posts: 442
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posted March 27, 2008 11:25 AM
 Edited By: Red1 on 27 Mar 2008 12:25
SupermanT,
Sorry that you had such a bad experience with Tobin. Ironically I just got my seat back from Tobin last week and I must say that my experience was just the opposite. Tobin called to let me know he had received the seat and we reviewed the order form to confirm what I wanted done to the seat. When the seat was completed he called and confirmed when it would be shipped and when I would receive the seat. The workmanship and quality of his seats are outstanding. I have owed Corbin seats in the past and decided to try Tobin and I am very please with the results.
I must admit I wasn't in a hurry for my seat since my bike is parked in the garage and the weather hasn't permitted me to ride anyway. I'm not taking sides in this matter just relating my positive experience. I knew if I sent my seat in I wouldn't be able to ride until I got it back so if I were in the same situation I would have either bought a seat off e-bay to send or I would have waited until a time period where I wouldn't be waiting to get the seat back ie: vacation, winter etc.
I would also like to point out that Tobins work is all done by hand and it's not like he has seats in stock waiting to ship, each one is custom made for each individual order so it is not an assembly line. I think it's just Tobin and his wife.
Sorry once again about YOUR bad experience and from the other that have dealt with Tobin on this board that doesn't appear to be their experience either.
Thanks,
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Red12/Blue14
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dubious
Needs a life
Needs more time to ride!
Posts: 8442
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posted March 27, 2008 11:32 AM
Even a late seat, is still better than a corbin seat!
The Canadian Corbin rep told me to buy a second one, when the 1st one didn't work for me!
NO JOKE, Phill told me to sell my seat on the classifieds (for 1/2 price obviously) and to order another!
Anyone who knows me by now know s what my reaction was to that!
____________
natural selection.....
destiny will overcome intervention.
Some are not worthy of the effort.
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted March 27, 2008 11:36 AM
Red1, you didnt say how long Tobin took with your seat.
wee
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Superman T
Pro
Posts: 1831
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posted March 27, 2008 11:49 AM
Red, I'm shocked as well! I didn't want to really drag that post out anymore than I did but we discussed the time parameters and he assured me that it would be no problem(with days of grace). I'm fair and extremely proactive and if I knew I wouldn't have my seat back, I would've sent it in at a different time(like my next road trip for work). This choice also was my birthday present from my girl and my first time ever buying an aftermarket seat. I researched for months, asking many people on this forum of their experience and quality. His attitude and disregard for what I was ask of him really threw this over the top. When it came down to money it was all good, but if you can't complete the task at hand, at least you can call, send it overnight(on him!). This was not my fault at all and I bet he will be riding his bike this weekend! Over 2 weeks to send a seat? WOW
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NinjaNick
Needs a job
'08 ZX14 (Blue)
Posts: 4558
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posted March 27, 2008 12:00 PM
Edited By: NinjaNick on 27 Mar 2008 17:30
I don't like Tobin now that I've read this. That's rediculous! If you PROMISE a job to be done at a certain time, you better gawddamn well get it done by then!
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blue max
Expert Class
Posts: 214
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posted March 27, 2008 12:10 PM
what does the seat look like? last year i seen a seat on this site that looked great, but don't remember what it was
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best 9.23
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Bently
Needs a life
2012 14r In Blue and no Mods!
Posts: 5428
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posted March 27, 2008 12:16 PM
from the time I shipped my Tobin out to the time he got it back to me was 6 days total, Same for a freind never had any troubles. Sorry to hear you did.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted March 27, 2008 02:27 PM
alright ... enough is enough... stop spamming the site in EVERY forum with this thread.
they've all been nuked.
give it a rest 
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What business is it of yours where I'm from, Friendo?
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Red1
Expert Class
Posts: 442
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posted March 27, 2008 02:50 PM
Hey Wheelie,
It was 4 days shipping UPS to get there ( from Texas ), 4 days for him to complete the work, and 4 days shipping back to Texas. When I spoke with him he said normal turn around is 2 to 3 days but because he had been on vacation he was backlogged and would of course work on orders first come first serve ( which is only fair ) and the turn around would be 3 to 5 days.
Thanks,
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Red12/Blue14
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted March 27, 2008 02:59 PM
quote:
I had this forward to him and he got it last Monday 3/17. When I called 3/24 to inquire about shipping eta, he hadn't even started(what the F was he doing with my seat for the past 7 days).
jeez... take a guess... happy fuckin' easter
this whole complaint's lame 
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What business is it of yours where I'm from, Friendo?
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mink
Novice Class
Posts: 45
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posted March 27, 2008 03:35 PM
your whining because he was backed logged and took seven days to get to yours what makes your seat more important than the one he did before you that yours should get done first shit happens now when you get it and its screwed up then whine but my bet is it will be great
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NinjaNick
Needs a job
'08 ZX14 (Blue)
Posts: 4558
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posted March 27, 2008 04:31 PM
quote:
your whining because he was backed logged and took seven days to get to yours what makes your seat more important than the one he did before you that yours should get done first shit happens now when you get it and its screwed up then whine but my bet is it will be great
No, you didn't understand his post fully. He's "whining" because he was promised it by a certain time. If you PROMISE a job to be done at a certain time, you better gawddamn well get it done by then! If not, don't promise anytime. It's good business.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted March 27, 2008 04:37 PM
sounds like there's more to the story... I'd be interested in hearing Tobin's side... superman sounds like he's whining to me too.
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What business is it of yours where I'm from, Friendo?
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redmichigan14
Parking Attendant
Posts: 14
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posted March 27, 2008 04:48 PM
Hello guys. my tobin seats[two of them] where done in a timely mannor and had no problem.s out of him. great service and craftmanship.SORRY ABOUT YOUR DEAL. RED.
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red14
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stevewfl
Moderator
Posts: 27920
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posted March 27, 2008 04:56 PM
drama.
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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NinjaNick
Needs a job
'08 ZX14 (Blue)
Posts: 4558
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posted March 27, 2008 04:57 PM
I don't need aftermarket seating though. I use stock. 
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FASTESTbusaAROUND
Needs a life
I eat Fish...
Posts: 7889
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posted March 27, 2008 05:29 PM
Me too; most aftermarket seats ending with "bin" suck anyway...
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FYYFF!!!
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wikidzx-14
Novice Class
Posts: 56
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posted March 27, 2008 08:02 PM
I am sorry that you had such a bad time with Tobin. But you said that you were in the service industry, and in the service industry sometimes shit happens. I am in Canada and I shipped my seat to him, he called me twice to make sure that he had the information correct, the seat was finished, and it is currently on the way back.
All I can say is, sucks to be you.
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Black 07 ZX-14, Stretched to 64", Lowered 1 1/2", Brocks SMEG, Flies removed, PCIII, Brocks Map, 200/50/17 rear tire, 16/43 gears, Heli Risers, Tobin Seat, Fender Elim,
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Superman T
Pro
Posts: 1831
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posted March 28, 2008 06:38 AM
Fish r u for real?
quote:
sounds like there's more to the story... I'd be interested in hearing Tobin's side... superman sounds like he's whining to me too.
\
Fish- Babies whine, I'm an adult and was informing future customers of my inconveniences. If I had a better experience, I would've reported that fairly as well. All of the other complaints I've seen from this site and you never mentioned to them that they whined. Don't get it twisted!!! I'm mature and over this small hurdle. Thanks for your support though(irony). For those that have shown understanding and business etiquette on this topic, truly thank you! Good news or bad communication is the key. Just my .02
I can always choose to stay mute, no problem!
Wikidzx-14- It doesn't suck to be me, I love me! But everyone has opinions like a-holes.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted March 28, 2008 06:44 AM
quote:
Fish- Babies whine, I'm an adult and was informing future customers of my inconveniences. If I had a better experience, I would've reported that fairly as well.
I beg to differ...
What other members don't know is that you quite literally spammed the site posting your rant in almost every forum. You created work for me and the other moderators deleting your redundant posts.
That's not cool
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What business is it of yours where I'm from, Friendo?
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Superman T
Pro
Posts: 1831
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posted March 28, 2008 06:59 AM
I sincerly appologize for that!! Obvisously I was upset but I do respect the work that you have with these forums. As a responsible man I understand my error, appologize for it, and will make the corrections so that doesn't happen again. Best Regards!
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qwick
Expert Class
Posts: 413
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posted March 28, 2008 11:28 AM
Superman, Thanks for the info about the seat deal. I'm looking to purchase a seat sometime in the near future and your information that you posted here in the 14 forum was helpful. Sorry that you had a bad experience with them. And for the record... your last post says a lot for the kind of person that you are. Good luck with any future mods that you make to your bike. I'll pm you my e-mail address and you can send me a few pics of your bike & seat if you want when you get it all together, I'd like to see how it turned out for you. I hope that your seat comes in looking just as you ordered it. Good luck!
Qwick
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ninja12
Needs a job
Posts: 3310
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posted March 28, 2008 11:39 AM
post pictures here.
Only in one fourm 
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Superman T
Pro
Posts: 1831
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posted March 28, 2008 12:09 PM
Thanks Qwick! I got much respect and don't mind sharing....Everything will turn out just fine and I will post pics. I will look forward to your PM. Thanks again for your optimism!
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