canadamaxxer
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posted March 30, 2005 10:55 AM
what is Kawasaki Canada's phone number???
I just contacted my local dealer, gave him the VIN's for both of my 12R's and neither of them are coming up on the stator wiring recall list. Both bikes are puking oil from the wiring and need to be fixed. This is fucking ridiculous.....they KNOW there is a problem and yet the best solution they have is a bandaid fix AND not all affected models are involved with the recall. I do understand that there is a time limit on culpablity and reponsiblity, but automotive companies are held responsible for far longer than the 5 years both my bikes have been on the street.
All I want is a solid answer from Kawasaki on this....and to ask them why my bikes, that are leaking oil on the back tires due to big K's crappy design are not to be fixed under a recall we all know exists....
  
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canadamaxxer
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posted March 30, 2005 11:50 AM
Ok, here's the update.....
I spoke with my dealer, who gave me Kawasaki Canada's number. I spoke with them and confirmed that my Canadian model bike had the recall completed. This means that I have to return to the dealer that did the work to inspect the wiring and determine if anything is to be done. The dealer, in conjunction with Kawasaki will then discuss this and then determine if anything is to be done. No one will say anything about what is the next step in the process...if there is even a step to take..
My other bike is a US bike, so I will have to get into the states and have a US dealer look at the bike and then contact Kawasaki USA to determine a plan of attack. That part really sucks.
The biggest thing that the US customer service rep emphasized is that if guys are having this problem after the recall is completed, to go back and see their dealer. He told me that he has worked for Kawasaki for 4 years and had never heard of a single complaint after the recall was done.....but I think that is a corporate line of bullshit.
Kawasaki's phone numbers:
Canada: 1-416-445-7775 ask for customer relations
USA: 1-949-770-0400 navigate to find a customer service rep.
Here was another funny comment from my local dealer.....He said most guys aren't getting bikes this old repaired on the recall because most of them have been written off already. My response was.....I have two of them in my garage....and neither of them are written off.
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fish_antlers
Administrator
The Truth is Out There
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posted March 30, 2005 12:10 PM
 Edited By: fish_antlers on 30 Mar 2005 13:26
I have to say that all in all, CKM is pretty lame... The person you need to talk to is "Claude Gagnon" at CKM... "good luck" with him  .... if you have any further probs I am sure that some members from KMC on this site might care to enlighten Claude on how to deal with safety recall issues.
-pathetic, yet again, CKM
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What business is it of yours where I'm from, Friendo?
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beansbaxter
Needs a life
Posts: 5911
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posted March 30, 2005 12:32 PM
quote:
My response was.....I have two of them in my garage....and neither of them are written off.
Dino has the same in his garage.
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fish_antlers
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The Truth is Out There
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posted March 30, 2005 01:45 PM
Edited By: fish_antlers on 30 Mar 2005 13:55
any updates?
-as a sidenote I still find it perplexing that the same parent company (KHI) can have two companies under it that are so totally different when it comes to customer service, satisfaction etc.. my own personal dealings with CKM have utterly and totally sucked ass, while my personal dealings with KMC have been excellent....
so strange... CKM is so "ghetto"... the only way I can describe their attitude ...
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What business is it of yours where I'm from, Friendo?
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canadamaxxer
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posted March 30, 2005 02:10 PM
Edited By: canadamaxxer on 30 Mar 2005 14:11
I can't honestly say that my phone call with KMC was better than CKM....they are both clueless as the possiblity of repeated failures on the stator wiring. It's either "head in the sand", outright denial to get people to go away, or no one has actually told them about the second or third offences (which I don't buy)
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frEEk
Administrator
ummm... yeah
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posted March 30, 2005 02:12 PM
that line about most of them being written off is BS. plenty of people still have 12Rs. what a rediculous thing to say.
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canadamaxxer
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posted March 30, 2005 02:49 PM
Edited By: canadamaxxer on 30 Mar 2005 14:49
quote:
that line about most of them being written off is BS. plenty of people still have 12Rs. what a rediculous thing to say.
Hey I hear you on that one.....I guess they think 5 years old means finished......This dealership's service dept is full of fuckheads....the things they have said....... you can't even imagine.....
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fish_antlers
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The Truth is Out There
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posted March 30, 2005 05:03 PM
Edited By: fish_antlers on 30 Mar 2005 17:47
CM... email me a # I can reach you at...
email:
fish_antlers@bikeland.org
.
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What business is it of yours where I'm from, Friendo?
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zx9rcr500r
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posted March 30, 2005 08:13 PM
I know of which dealer you speak. Everytime I'm in the service dept I hear circus music. They did a valve adj. on my 9R before I purchased it. 18 months later It developed an oil leak , It also was making some strange noises and I couldn't sink the carbs to save my life.so I took it to this stealership because I had ext warranty on it. They called me and told me the cam chain tensioner was missing and It wasn't warrantable. I'm like wtf?. Hey you clowns were the last piñatas to touch that. Followed by the service dudes pause "um uh oh yeah that should be covered under warranty" YA THINK!.
Buy a 10R and find another dealer for service. Try the one on HWY 60.
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junior s
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posted April 01, 2005 07:00 PM
Buy a 10R and find another dealer for service. Try the one on HWY 60.
You wanna put that MOFO on a fast and light bike ? Colour him GONE in the hills.--Leave him alone on the heavy bikes so we can keep up .....
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Get up off your ass and ride !!
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zx9rcr500r
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posted April 03, 2005 05:43 AM
Edited By: zx9rcr500r on 3 Apr 2005 06:54
 yeah.
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canadamaxxer
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posted April 05, 2005 12:33 PM
Ok here's the skinny....
1) Kawasaki Canada and the dealer who originally performed the recall (not the service dept with the circus music...LOL!!!  ) have agreed to redo the recall on my Canadian bike and then I am (and they are) to monitor the connector for further leakage. I will be getting this done tomorrow.
2) The US bike has to go back to the states for the repair (what is interesting is that KMC said any dealer in the US and CKM insisted on the same dealer who did the original work.....which luckily is local....not 5 hours away), which I don't think is unreasonable. I get the point that they have to get paid, too. I will see what I can do about going into Montana to get it looked at.
Oh and Junior and zx9....I have been throwing around the idea of getting a K5.....  .....time for green mountain road again....(note to self....start braking when you see the swamp on your left....remember they call it "bail off" for a reason...)
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zx9rcr500r
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posted April 05, 2005 04:01 PM
Yes ,a K5 Blazer would be great in the weeds.
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canadamaxxer
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posted April 05, 2005 07:09 PM
quote:
Yes ,a K5 Blazer would be great in the weeds.
LOL!!!! that shit stings!!!!
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junior s
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posted April 05, 2005 07:13 PM
Edited By: junior s on 5 Apr 2005 20:15
I'll bring my KLR and then we can do creek crossings all day long !!
P.S. I was thinking about a K5 in 06 ....... keep my 01 for track days or just park it in the kitchen , we'll see I guess .......
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zx9rcr500r
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posted April 06, 2005 04:42 PM
Chevrolet discontinued the K5 awhile ago.
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zx9rcr500r
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posted April 06, 2005 05:13 PM
http://bwolfe.sheldonsweb.com/blazer/blazer2.htm needs a decalectomy but it's still sweet.
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canadamaxxer
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posted April 20, 2005 06:39 PM
UPDATE:
I got home after the recall had been performed AGAIN and looked in the connector. There was already oil in the connector. I immediately called the service manager and discussed a plan of action. He suggested that the oil could have been residual....so I cleaned and dried the connector.
After having ridden the bike approx 100 KM's I popped the trunk to take a look at the wiring. In my trunk I keep a ziplock bag containing my insurance and registration. The bag was MELTED to the stator wiring. I pulled the bag off and pulled the connector apart....what did I find??? OIL in the connector again. I really can't believe this. Not only do I have oil in the connector again, I have heat building up in the wiring...so there must be a high resistance inside the connector. I have heard about guys having their connectors melt down on them, but I never thought I would have it happen to me. To be fair, the connector has not melted down, but as I see it....it is only a matter of time if the wiring is capable of melting a foreign object.
I have contacted my dealer via phone and Email (including pictures), and now it is in the hands of Kawasaki.
I am so very disappointed with these bullshit bandaid fixes. They know the right way to fix it....but are too cheap.
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zx9rcr500r
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posted April 23, 2005 06:40 AM
Edited By: zx9rcr500r on 23 Apr 2005 07:43
Time to sell it and buy the Blazer or Mazda you were talking about.
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canadamaxxer
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posted April 23, 2005 07:16 AM
...or maybe a bus.....
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gunner
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posted April 23, 2005 08:52 AM
Hey Maxx.... Personally I feel that the whole charging system is done the wrong way. First off the Stator pumping oil into the wires is ganked for sure, but the Voltage regulator is totally in the wrong spot. Even on a good day the heat build up on the left side tail of the bike is huge! I check mine almost every ride and it never fails that the sub frame is almost too hot to touch anywhere near the regulator. There is just too little air moving around under there! I'm looking around for a better place to mount this hot beooch! I did however stop my oil leaking issues a few hundred miles ago, but it took a lot of work. I'll be more than happy to tell you everything I did if you decide to fix it yourself.
By the way I'm going to start posting over here. The boys over at Dale's site are for the most part good guys, but there is one or two that are total morons.
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There's no such thing as a motor with no more power to give only people with no more intelligence to get it
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canadamaxxer
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Posts: 1090
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posted April 23, 2005 03:38 PM
We went for a good rip today, and when we stopped in for gas I popped the trunk open and checked the connector out....the plastic of the connector was too hot to touch. The connector had also melted the plastic bag again. This is getting really stupid. There is no way the connector should get that hot. The heat has to be from excessive current flow for the size of the wire/connectors OR resistance in the terminals. Since this problem is new, I can only assume that it is because of the new terminals installed when the recall was done AGAIN.
Gunner.....I do agree that the regulator is in a bad spot. I guess Kawasaki thinks the subframe makes a great heat sink. I am not going to re-engineer it quite yet. I still think Kawasaki needs to fix this concern properly....and am holding them responsible. Even if all they do is supply the parts I will be happy. The only fix that will solve this problem AND not be me fixing their fuckup will be to replace the stator and regulator with the 2004 and up unit. Now all I have to do is convince Kawasaki that this is a good idea. If I can't convince them to do the right thing, I guess I will fix it myself. I would think some solvent to clean the wires, some splice clips and some solder would do it. Add some shrink tubing and it SHOULD be fine. Those will definitely be 0 Ohm connections.
BTW: I don't blame you at all for having less than positive feelings about Dale's site. There are some really pompous fools over there who are solely there to talk politics (and god forbid anyone take a contrary stand to theirs), but venture into areas where they are inadequately prepared. I have had run ins with 3 guys (I think) on that site...in the 12R technical area, and the hostile debates area. I expect it in the hostile area (basically a playground for one or two members who are fiercely and blindly Pro Bush), but didn't expect it when I got the third degree in the technical area. I am not going to leave that site...quite yet, but have realized how much more laid back this forum is......
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