Superman T
Pro
Posts: 1831
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posted March 27, 2008 10:41 AM
Tobin Seat
I wanted to post this to warn consumers of the terrible customer service I experienced dealing with Tobin(owner of Tobin seats). About 3 weeks ago I contacted Tobin and explained that I had recently decided to do business with him and had heard great things about his service and work quality. I further added that I was out of town on business and needed to get my seat back by 3/29(Saturday). He stated, "I can do it and I needed to get my seat ASAP". I had this forward to him and he got it last Monday 3/17. When I called 3/24 to inquire about shipping eta, he hadn't even started(what the F was he doing with my seat for the past 7 days). I politely reminded him that I was coming home this weekend and needed my seat. Needless to say, he just got my seat to the postal office today and now I won't get my seat until next week! In the interim period I've had my Brock's pipe ceramic coated, purchase lights from Japan, miscellaneous parts off of EBay, and many other parts for my zx14 transformation. All my parts are here but no seat??!!! When I tried explaining the urgency today with him, his snarling comments were as if I had did something wrong(but I gave him MONEY and seat in a timely fashion). It was like, "it sucks to be you". I'm in the customer service/technical field and I'm blown away with the rudeness and procrastination of some of our American companies. How can you get a light from Japan quicker than a seat from Pennsylvania(keep in mind the Japan company sent my lights the day after I purchased them and that was placed after dealing with Tobin)? Now even though I will do all my other mods this weekend, I still can't ride until I get my seat(THAT SUCKS!). He even had the audacity to suggest I pay for overnight shipping, not! My Money and time is valuable! If a consumer is needing him to provide a service before an important event, you may be disappointed. I know there are people on this forum that don't like Corbin, but picking Tobin is like picking between the Devil and Satan. I hope his workmanship does not reflect his horrid service.
  
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greigh03
Parking Attendant
Posts: 5
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posted March 27, 2008 11:25 AM
there are many others i have found thru exhaustive research on teh web- sargent is taking orders - top saddlery is the best looking. i had asked tobin if he was going to be bringing any zx 14 seats to the ephrata bike show , he said for sure , so i rode up there to specifically see one , and he blew me off like i didn't matter - the fact that i didn't have money to hand him seemed to make a difference - he was there to take orders. a simple phone call is all it should take to feild out a guys truthfullness and competency- did not find it in him
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busajack5
Expert Class
Rocket lll
Posts: 173
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posted March 29, 2008 03:05 PM
 Edited By: busajack5 on 29 Mar 2008 16:09
Yep thats typical American small bussness..Get a few happy customers and shitt on the rest. You just wait and be happy that hes making your shet at all.
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Jack
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Bently
Needs a life
2012 14r In Blue and no Mods!
Posts: 5428
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posted April 01, 2008 02:06 AM
Have 4 guys in my town that had seats done by tobin for there 08s and none had a problem at all, everyone had there seats back in less then 10 days. and top quality part as well.
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Gary B
Expert Class
Posts: 167
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posted April 05, 2008 05:03 PM
I had Tobin do mine...quick and easy! Looks GREAT!
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duncan
Expert Class
Posts: 341
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posted April 09, 2008 10:46 AM
Mine turned out great and in 7 days from when I mailed it I had it back.   
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duncan
Expert Class
Posts: 341
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posted April 09, 2008 10:47 AM
Mine turned out great and in 7 days from when I mailed it I had it back.
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