osr
Expert Class
Posts: 459
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posted May 01, 2010 06:23 AM
yeah we bought a pipe off them at the old shop and they sent the wrong one --- we called and our orders showed teh correect pipe but it was mis picked --- he said sorry can't be we can't help ya -- we got stuck and that was the last muzzy pipe we ever ordered -
When we first built our 2 14 top gas bikes we talked to rob at the indy show -- he acted like no one else could do it it but him -- it was funny that we already had ours down the track but rob wouldn't say a peep about his bike just that what we were trying to do wouldn't work with the carbs, or ignition setup --
He is a jerk
  
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SixSixoh6
Zone Head
Posts: 660
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posted May 01, 2010 07:18 AM
quote:
i spent over $20,000 with muzzy about 6 years ago, (between 3 bikes) and my muzzy lock up for my 12 started leaking oil, i replaced the gasket twice, come to find out the spacer plate was machined wrong and was letting the oil leak out. i took it to a machine shop and had them fix it out of my own money and never tried to get a refund or anything, ran into rob muzzy at the indy dealer show and told him about it, but told him i fixed it so it wasnt a big deal, his response, not i'm sorry, not i'll make it up to you, but "that's not possible, we sale a ton of those kits and never had anyone tell me that happened " ......what a rude asshole ! i was a dealer, and a long time customer and he pretty much told me to suck it.........i would never sale, own, or reccomend anything that says muzzy on it !
what a joke.
____________
2006 ZX-14: Murdered out, in the dirt, extended, sprayed, air shifted, geared--GONE
2009 ZX-14 SE--has two wheels and an engine
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ILUVNOS
Novice Class
Posts: 72
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posted May 01, 2010 12:59 PM
joke ? the way he treated me or that i spent that much ?
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SixSixoh6
Zone Head
Posts: 660
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posted May 01, 2010 03:25 PM
the way he treated you bro. you would think theyd take care of anybody thats bought from them.
____________
2006 ZX-14: Murdered out, in the dirt, extended, sprayed, air shifted, geared--GONE
2009 ZX-14 SE--has two wheels and an engine
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LAB3
Needs a job
Posts: 2977
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posted May 01, 2010 06:43 PM
quote:
yeah we bought a pipe off them at the old shop and they sent the wrong one --- we called and our orders showed teh correect pipe but it was mis picked --- he said sorry can't be we can't help ya -- we got stuck and that was the last muzzy pipe we ever ordered -
When we first built our 2 14 top gas bikes we talked to rob at the indy show -- he acted like no one else could do it it but him -- it was funny that we already had ours down the track but rob wouldn't say a peep about his bike just that what we were trying to do wouldn't work with the carbs, or ignition setup --
He is a jerk
I bet his employees hide "Mistakes" pulling wrong parts for a order, etc.... And Rob's answer he never heard about any problems is because someone lower down the food chain wanted to keep his job.
Not being a Good Salesman at Indy Show of all palces is NOT good bussiness. A lot of his parts Do Work. But Good Customer Service is hard to come by these days. Do not blame you for Not being a repeat customer. Lot of other shops building Good products for a Kawasaki too. I sure like his M14 stainless street 4/2/1, got it used here, and called Dave at Muzzy's. He mailed out a map for my 14 with my bolt on's for free. Shame. Sucess can go to your head................ so easy to lose reputation.
LA
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osr
Expert Class
Posts: 459
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posted May 01, 2010 07:06 PM
spend 20K in my shop and your likely to get a slow jerk and belly rub -- Just kidding but hell yeah customer serivice is where its at -- i am happy when someone calls in and orders a freaking set of spark plugs -- all customers get the best customer service I can provide wether you spend 10K , 20 bucks or just call with a question -- cause if i take the time to get the questions answered maybe you will call back when you are needing to order a part -- simply based on the customer service.
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ILUVNOS
Novice Class
Posts: 72
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posted May 02, 2010 06:56 PM
not sure if i want the slow jerk and belly rub lol but you have givin me better customer service in the few private messages (on another site, i'm the guy from fort wayne that is goin to have you do the gsxr 1000 wheel conversion) than rob muzzy ever has. and because of that you will be getting money from me, very soon !
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