BIG BLUE_ZX14
Expert Class
Posts: 374
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posted December 17, 2009 08:04 PM
quote:
quote:
WWBD? What Would Brock Do?
he would have a customer for life, not small print.
wee
Very True...
This kind of thing seems to be a reoccurring situation with these drop-ship/no inventory type online retailers. They just don’t care about the one customer knowing how difficult (or impossible) it is to resolve an issue over the phone or email.
And the list grows...
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2012 Blue on Black ZX14R with Go Faster Stuff...
2007 Blue ZX14 Gone...
  
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LAB3
Needs a job
Posts: 2977
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posted December 17, 2009 08:41 PM
quote:
I have had great experience with Bestem! Nice Carbon Fiber and less $$$ then others! I have the their CF Forman Grills, front fender and Fiberglass undertail and they are very nice for the money! Try them Steve!
I have several CF parts from Bestem. Had to return one of the heel guards (blem in CF) Mia was nice and exchanged it. Blem in ZX-10 CF fender too, exchanged it no problem.
But the battery panel is not a good design. No pins designed to hold the panel (frame holes)
flat like OEM part. They refunded my funds but I see they are still selling the
illfitting CF panel??
Louis
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Ricksgsxr
Zone Head
Posts: 511
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posted December 18, 2009 04:27 AM
I remember a post several years back on the crappy expeierence I had when they were considering being a sponser of bikeland..folks thought I was overreeacting until one of those voices found out first hand...than another...
Rick
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FlatoutBu
Pro
Posts: 1054
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posted December 18, 2009 06:29 AM
quote:
Customer satisfaction should be #1. The customer always wins. The customer is always right. In the end, through the word of mouth, it could take years or a lifetime to repair a tarnished reputation. I'd like to see good ol fashion business ethics come around in this case.
James
Yes and no. The customer is number 1 but not always right. I have worked in a family run business and owned my own motorcycle shop. You try and make the customer happy no matter what but at some point you have to draw the line. There is always a customer or customers willing to take advantage of a business.
Big business really shouldnt have any problems with customer service since the amout of volume that pass's thru their doors is a hell of alot more considerable than say a mom or pop store. If I ordered a exhaust for a customer and something was wrong with it I wouldnt make a dime on it after exchanging it over and over again. Bye the time I shipped it back, ate shipping cost and sent it back out, I didn't make anything. Big business gives discounts to big business's...It's like Wal-mart putting mom and pop stoes out of business. I'm not saying any one party is right, just you can't please everybody all the time. Perfect example.....I sold a guy a helmet on-line for what it cost me plus shipping. I told him it was old stock and had been sitting on the shelf awhile. I said it has some scratches and has been tried on a few times...I got the usual "no problem"..so i shipped it out. A week later I get a e-mail telling me the helmet was falling apart it's not what he wanted...yada yada yada. I told him it was a as-is product and the best I could do for him was give him the number of the company and maybe he could talk to them. He tried to drag my name thru the mud, posting comments on how I wouldnt help him and got the usual feed back...."return his money"....."you need to eat this and send him a new helmet"....blah blah blah. I was working two jobs to keep my business open, I couldnt afford to replace his helmet.
There is always 2 sides to a story and varying opions. I hope steve get's the parts he wants or sell's his for what he's got in it, and I wish the business all the luck in these hard times. We all gotta look out for each other...
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06 Blue 14
9.008 at 153mph @ 195 suited
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SteveWFL
Moderator
Posts: 27920
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posted December 18, 2009 06:47 AM
 Edited By: SteveWFL on 18 Dec 2009 14:49
FlatoutBu,
Do you promise to make stuff right on the phone, then don't? That is the topic of my complaint in this thread.
I order expensive stuff for my bikes. I ordered a $140 quarter turn gas cap from them.
Over this 80 bux not only did they lose my buesiness, they can expect to lose more.
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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FlatoutBu
Pro
Posts: 1054
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posted December 18, 2009 08:06 AM
Nope, never did that. I hope everything works out for ya steve. The economy is so bad right now, it's nice to see people spending money on something that's not considered mandatory.
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06 Blue 14
9.008 at 153mph @ 195 suited
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eklipse636
Needs a life
ZX-14
Posts: 6046
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posted December 18, 2009 02:49 PM
Steve, you paid that for a 1/4 turn gas cap?? Too lazy for they key, or for a regular screw on gas cap??
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Best: 60ft 1.351 1/8 5.68 mph 123.98 1/4
8.89 mph 151.32
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northernkaw
Expert Class
Posts: 215
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posted December 18, 2009 10:07 PM
I think OPP tried to take care of you to the point of their supplier saying have a nice day. if it stated all sales final, grow up and get over it. I own my own business and when you sell stuff for FA. and tell the customer up front whats happening you should not have to deal with what I am reading. a sales person making a comment over the phone trying to help you then the supplier saying no is not unheard of. you cant take stuff back when the supplier says you own it . if you ran a business like that you would not be around for long.
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SteveWFL
Moderator
Posts: 27920
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posted December 18, 2009 11:19 PM
yes sir, I'm over it. I'll take my business elsewhere (and between me and you a lot of people I know will too) and its all good.
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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eklipse636
Needs a life
ZX-14
Posts: 6046
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posted December 19, 2009 06:36 AM
quote:
I think OPP tried to take care of you to the point of their supplier saying have a nice day. if it stated all sales final, grow up and get over it. I own my own business and when you sell stuff for FA. and tell the customer up front whats happening you should not have to deal with what I am reading. a sales person making a comment over the phone trying to help you then the supplier saying no is not unheard of. you cant take stuff back when the supplier says you own it . if you ran a business like that you would not be around for long.
What does their supplier have to do with it? This company dosent stock parts? They just take your order and direct ship it out from their supplier? If they stock the parts they could put it on the shelf with the rest of the parts of the same kind, right?
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Best: 60ft 1.351 1/8 5.68 mph 123.98 1/4
8.89 mph 151.32
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