Newf14
Zone Head
2007 ZX1400
Posts: 563
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posted August 25, 2009 06:34 PM
Lil story about Brock's
I purchased the Alien Head exhaust from Brocks the same purchase I got a ball hat and a t shirt as well. The hat started to discolour almost right away turning a brownish colour. I emailed Brock a week ago to tell him of the problm with the hat. I had a email back from him within an hour saying he has had trouble with the last batch of hats and would take care of it. I now have a new hat and tee shirt on the way free of charge.
I just I share this with you all. I thaught it was a nice gesture on his part and a way to keep a customer happy.
Newf14
  
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smokinZX14
Needs a life
Posts: 10197
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posted August 25, 2009 06:40 PM
That's Brock for you ... I tell you guys all the time you can't go wrong with Brocks ..
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Smokin Performance Cycles..
Tampa Bay , FL .. Brocks Performance Dealer ..
Gen 2 ZX14R Best ET 8.43 , Best MPH 164.95
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eklipse636
Needs a life
ZX-14
Posts: 6046
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posted August 25, 2009 06:41 PM
I have yet to hear of someone having bad service from them!
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Best: 60ft 1.351 1/8 5.68 mph 123.98 1/4
8.89 mph 151.32
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oldkawboy
Needs a job
Posts: 2125
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posted August 25, 2009 06:44 PM
+1 for Brock & his products!
Dan
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted August 25, 2009 06:50 PM
Spamsoil!!
wee
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smokinZX14
Needs a life
Posts: 10197
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posted August 25, 2009 06:54 PM
quote:
Spamsoil!!
wee
Wee got spam on the brain lately ..... 
____________
Smokin Performance Cycles..
Tampa Bay , FL .. Brocks Performance Dealer ..
Gen 2 ZX14R Best ET 8.43 , Best MPH 164.95
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted August 25, 2009 06:59 PM
quote:
quote:
Spamsoil!!
wee
Wee got spam on the brain lately .....
S Meg? Yes!! no more burnt leg, ok im alright
wee
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted August 25, 2009 06:59 PM
didnt race last weekend so im a little cookoo
wee
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iflyems
Expert Class
Posts: 233
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posted August 26, 2009 06:27 AM
I got one of the first sidewinders Brock made. Had some issues with the install, and he spent about an hour with me on the phone, plus faxed me a template for the cutout. First rate guy.
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rich s
![]()
Posts:
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posted August 26, 2009 06:33 AM
Brock was a big help last night and this morning. Instant replies to my emails and my map is here already. BTW, he did have one for the slip-ons and NO FLIES BABY!!!
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NINJA12
Needs a job
Posts: 3310
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posted August 26, 2009 12:26 PM
 Edited By: NINJA12 on 26 Aug 2009 20:26
Brock , Doug Spencer, and Ryan Schnitz have raised the bar on motorcycle retail.
They are RACERS, who run a business to help racers.
You can get straight information too! 
Other companies had to step it up to stay in the game.
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14nooby
Zone Head
Posts: 987
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posted August 26, 2009 03:26 PM
NOOOOOOOOOO!!!!!!!!!!!!! Brock is in a league of his own with customer service. Schnitz gives decent at best customer service. I ceratinly am entitled to my own opinion but Schnitz is far behind Brock.
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Newf14
Zone Head
2007 ZX1400
Posts: 563
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posted August 26, 2009 04:31 PM
quote:
NOOOOOOOOOO!!!!!!!!!!!!! Brock is in a league of his own with customer service. Schnitz gives decent at best customer service. I ceratinly am entitled to my own opinion but Schnitz is far behind Brock.
I totally agree with you, I recieved my package from Brock's today and I must say they went above and beyond typical coustomer service.My hat's off to Brock's performance I will be a repeat coustomer.
Newf14
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Red1
Expert Class
Posts: 442
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posted August 26, 2009 05:25 PM
Those of us that have dealt with Brock are Brock customers for life!! You don't find the kind of customer service that Brock provides from anyone else these days and you can't put a price on that!
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Red12/Blue14
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billeason
Zone Head
Posts: 711
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posted August 26, 2009 06:01 PM
If Brock sold all the perf,parts out there i would have one place to buy all my parts. I know this is not possible, but he is starting to carry a ever bigger selection of parts. We are going to sell only one ex system next year'' can you guess which one Hee! Hee!....................Bill
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bill eason
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Fastest-14
Expert Class
Fastest -14
Posts: 354
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posted August 26, 2009 07:47 PM
I was one of the first ones to get the Gen 3 where the header pipes didn't have quite enough clearance from the oil filter. Brock promptly and totally took care of the situation with extras. BROCKS THE BEST!!!!!!
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SteveWFL
Moderator
Posts: 27920
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posted August 26, 2009 08:02 PM
quote:
I was one of the first ones to get the Gen 3 where the header pipes didn't have quite enough clearance from the oil filter. Brock promptly and totally took care of the situation with extras. BROCKS THE BEST!!!!!!
same here ('06 GEN3). Plus he took care of me while on vacation and his office was closed.
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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Newf14
Zone Head
2007 ZX1400
Posts: 563
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posted August 28, 2009 03:17 AM
I recieved my package a few days ago there was also a winter hat in it as well. Awsome service awsome business.
Newf14
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reward69
Expert Class
Posts: 101
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posted August 28, 2009 03:58 AM
Well though not really an issue to some degree but I had a small issue with the maps supplied with the SMEG. The bike would occassionly have what seemed to be an ignition miss. This would vary at rpm levels and wasnt consistent and didnt happen too frequently. After reading on the board I re grounded the PCIII, reloaded the map (several times) and still would experience the same issue. I called brocks (spoke to a service tech) was told it wasnt the map and to reground the PCIII which was already done, and was sent a new map via email (same issue). I then installed maps from muzzy, yoshimura and never had issue with either maps. Went back to brocks maps and issue returned. Contacted customer service and again was told that it must be something with the PCIII or something other than the map. I explained that I had ran other maps with no issues and still was basically told that it wasnt the map. Not being a pisser and moaner I just said okee dokee and have been running muzzys maps with not an issue since. Though I have never spoken to Brock personally (I do commend what he's accomplished) about the issue I wouldnt personally praise his employees and the tech department for customer service.
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14nooby
Zone Head
Posts: 987
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posted August 28, 2009 04:14 AM
I find that very unusual. Most of the guys on are running the Brocks maps and have zero problems. The Muzzy maps are very similar to the Brocks anyways. Secondly I don't see how a particular map would cause an ignition miss. The tech guys at Brocks are very knowledgable and probably did not know how to fix your MAP problem since nobody else has had problems.
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tech73x
Expert Class
Posts: 106
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posted August 28, 2009 05:24 AM
Brock's is far from the best customer service. They are like most businesses today, they are all about you until they get your money. Speaking from experience and dealing with them on an alienhead exhaust that never fit and took months to get taken care of. In fairness, I never spoke directly to Brock himself. Probably because I didnt spend enough with them . But opinons are like ass*****, everyone has one, just mine
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Shane661
Needs a life
Posts: 11494
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posted August 28, 2009 05:35 AM
quote:
Well though not really an issue to some degree but I had a small issue with the maps supplied with the SMEG. The bike would occassionly have what seemed to be an ignition miss. This would vary at rpm levels and wasnt consistent and didnt happen too frequently. After reading on the board I re grounded the PCIII, reloaded the map (several times) and still would experience the same issue. I called brocks (spoke to a service tech) was told it wasnt the map and to reground the PCIII which was already done, and was sent a new map via email (same issue). I then installed maps from muzzy, yoshimura and never had issue with either maps. Went back to brocks maps and issue returned. Contacted customer service and again was told that it must be something with the PCIII or something other than the map. I explained that I had ran other maps with no issues and still was basically told that it wasnt the map. Not being a pisser and moaner I just said okee dokee and have been running muzzys maps with not an issue since. Though I have never spoken to Brock personally (I do commend what he's accomplished) about the issue I wouldnt personally praise his employees and the tech department for customer service.
Let's be realistic here. Thousands of other people (including me) are using these maps without issue. So, which is more likely: Something odd with your bike or installation...or a bad map??
No offense, but I don't know what you expect from a vendor at this point. A new map written just for you?
Shane
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Shane661
Needs a life
Posts: 11494
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posted August 28, 2009 05:40 AM
Edited By: Shane661 on 28 Aug 2009 13:48
quote:
Brock's is far from the best customer service. They are like most businesses today, they are all about you until they get your money. Speaking from experience and dealing with them on an alienhead exhaust that never fit and took months to get taken care of. In fairness, I never spoke directly to Brock himself. Probably because I didnt spend enough with them . But opinons are like ass*****, everyone has one, just mine
You are a known Brock's hater, so we disregard your input in this thread.
Every vendor will make mistakes on occasion. It is how they resolve the issues that sets them apart.
Shane
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1badvespa1400cc
Zone Head
power junkie
Posts: 691
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posted August 28, 2009 06:23 AM
I like his poster girls/parts models!!!!!!
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Just another foeteen!!!!!
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tech73x
Expert Class
Posts: 106
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posted August 28, 2009 06:33 AM
Thats always been my stance with brocks, they didnt resolve the issue nor did they even try to. Thats why I am a Brocks hater,
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