fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted February 16, 2009 06:45 PM
I know for a fact that Brock was working the show today - his whole staff is there with him and they only just finished breaking down their booth. In fact I was out for dinner with him last night.
Give him a call in a day or so... I can only imagaine they have to drive back and unload their trailers and get back to work...
Plus.. hey.. ain't it a holiday today? 
You've got your answer... sounds like whoever was left in charge got in over their head... Brock will take care of you 
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What business is it of yours where I'm from, Friendo?
   
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted February 16, 2009 06:45 PM
oh... and PAGE 2 MOFO's! 
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What business is it of yours where I'm from, Friendo?
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Shane661
Needs a life
Posts: 11494
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posted February 16, 2009 06:50 PM
 Edited By: Shane661 on 17 Feb 2009 02:54
I'll give it a couple of days.
Thanks for the info...
Shane
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Sergent
Expert Class
Posts: 106
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posted February 16, 2009 08:33 PM
wow glad i didnt call him today
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted February 16, 2009 09:27 PM
I'm surprised anyone answered the phone. I'd figure they'd be closed.
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What business is it of yours where I'm from, Friendo?
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SteveWFL
Moderator
Posts: 27920
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posted February 16, 2009 10:00 PM
I won't jack the thread but will note some know the experience I had with MUZZY after I purchased my ZX14 and it wasn't pretty. Matter of fact, thats the reason a Brock's went on my bike. Brock's and the ZX14 was a new phenomenon back then, and I see how he has the rep he has now.
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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Hawkman
Zone Head
Posts: 747
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posted February 17, 2009 01:39 AM
That sucks. I've always emailed Brock and he emails me back, hooks everything up for me and tells me who to speak to when I call. I would be pissed if I called and someone treated me like that, though. No excuse for that. That's just me, though.
Good luck.
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Brock
Sponsor
Posts: 560
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posted February 17, 2009 06:03 AM
Shane661,
I am VERY sorry!
Could you please call me today 937-912-0054? Tell my staff that you are Shane661 from the bikeland customer service thread and that I asked you to call me.
Or email me directly: Brock@BrocksPerformance.com with your contact information and I will call you back at a time which is best for you.
I would like to gather some additional information about your experience to help us prevent it in the future for anyone else.
Brock
Brock’s Performance
Ps. the good news is that our sales are up over 50% from our record February 2008…..the bad news is that our sales are up over 50% from our record February 2008…..
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Shane661
Needs a life
Posts: 11494
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posted February 17, 2009 09:12 AM
Edited By: Shane661 on 17 Feb 2009 17:13
I wanted to update this thread...
I have spoken with Brock this morning. I have to say that he is genuinely concerned about providing top-notch customer service. He took the time to explain a lot of details about his products and operation to me.
It is very refreshing to see a business owner take this kind of concern with customer service and support.
Shane
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SteveWFL
Moderator
Posts: 27920
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posted February 17, 2009 12:49 PM
great news-
____________
2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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Shane661
Needs a life
Posts: 11494
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posted February 17, 2009 12:49 PM
Edited By: Shane661 on 17 Feb 2009 21:22
One more Update:
I just ordered a new Brock's exhaust system.
This morning when I talked to Brock I had a lot of questions. Questions about exhaust differences, weight, baffle options, power, availability...you name it. He answered almost all of them right off. There were a few things he needed to check on, and he went above and beyond to get me the information I needed.
I had been considering purchasing a used exhaust. He assured me that I would get the same level of company support in that case. That was good to know.
Ultimately, however, I decided to buy a new exhaust. Yes, it was more expensive than used. To me it was money well spent; I feel that is a good way to send a message to the company that I value their support.
So, that about wraps it up. Look for my updates in my build thread soon.
Shane
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Hawkman
Zone Head
Posts: 747
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posted February 17, 2009 04:51 PM
Congrats. Look forward to your updates.
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jarhead
Expert Class
Posts: 418
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posted February 17, 2009 05:18 PM
When we do the Muzzys vs. Brocks discussions I am biased toward Rob but I have to admit there is no freakin way that this same scenario whould have gone down like this and ended up with Rob wanting to talk to you personally. For that I have to say Good Job and a huge Thanks to Brock. BTW, yes I run a Muzzys pipe but I have Brock's steering dampner as well as a few other goodies of Brocks. Keep it up and Brock will get the reputation for being the nicest guy in the business.
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SteddyTeddy
Pro
Posts: 1664
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posted February 18, 2009 07:22 AM
I must say that Brock's customer service is awsome. I emailed him last thursdays about an exhaust he and Hindle are developing for the ZRX. I got an automated response back that he was at the dealer show in Indy so I figured I wouldn't here back until the following week. Within a 1/2 hour I got a reply back from Brock, while he was at the show. That's dedication to his customers!!
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