Wheelie
Needs a life
Old Man
Posts: 6902
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posted May 02, 2008 05:40 AM
Schnitz Racing
I ordered my rear sprocket from Schnitz last Friday, they say they dont have it but the maker does and its in stock, it will be dropped shipped, its been a week "7 days total"and I dont have it, I call Vortek its going out today, the Bike race is tomorrow. im done with Schnitz Racing!! they should have seen if my part was coming, my money will be spent else where.
wee
  
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Bently
Needs a life
2012 14r In Blue and no Mods!
Posts: 5428
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posted May 02, 2008 05:47 AM
You should run very good times with stock gearing, I'm still on the fence weather Ineed to regear or not. but it does suck you did not get your parts you orderd. I've always had good luck with them.
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stevewfl
Moderator
Posts: 27920
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posted May 02, 2008 06:37 AM
i had an experience with schitz similar. the muzzy exhausts weren't available yet for the 14. they took the order and charged the card and kept telling me "the exhaust is shipping soon, its muzzy's fault" so I called muzzy directly and found out the pipe was at least weeks out from a ship date.
i was upset about that BS but they were very nice about crediting my card back, and i was very pleased to start my first business dealings with Brock!
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2010 Concours14
'08 R1 YAMAHA
ZX14 gone!
CBR600RR track bike
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kimski2001
Expert Class
Posts: 144
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posted May 02, 2008 06:43 AM
ive had nothing but good experiences with them myself,everytime ive ordererd anything i got it in 2 to 3 days!
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1st14injax
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted May 02, 2008 07:36 AM
 Edited By: Wheelie on 2 May 2008 08:39
quote:
ive had nothing but good experiences with them myself,everytime ive ordererd anything i got it in 2 to 3 days!
thats what I expected. so tomorrow night is bike night at the drag strip and im paying for overnight shipping so I can race, next time I will order all my parts direct from the manufacture
wee
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BlackMagic14
Needs a job
Posts: 2058
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posted May 02, 2008 09:23 AM
I always ask before I order any part if it is in stock or if they are ordering from someone. if they say they have to get it from someone I say nevermind I will call them LOL
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countersteer
Needs a job
Didn't read the owners manual
Posts: 2207
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posted May 02, 2008 10:12 AM
ive been waiting five weeks now for a pair of gloves from kneedraggers.
also, i have had good luck dealing with schnitz - just wish they had actual 'sales' instead of the same pricing everyone else has.
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Scott
Long Island, New York
2006 ZX-14, 2003 ZX-12R
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bayou boy
Expert Class
Posts: 147
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posted May 02, 2008 01:24 PM
i've had good dealins with dem also 2-3 days my stuff is here, brock deff does good bus, muzzy it depends on u talk to.
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northmedic
Expert Class
Posts: 384
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posted May 02, 2008 01:47 PM
My problem i had with them was i ordered my airshifter and asked that i pay enough for shipping so i would have to pay brokerage fee's , and did a second payment , 4 days later i contact them to ask if my item has shipped and they proceed to tell me that i didnt pay enough for shipping , Some where in there they they bother to contact me to tel me iu hadent so my item lay in limbo. other then that all was great . IF you want to see bad ordered a helmet from Bayside performance it states 10 days for shipping 3.5 weeks later from a place that is 1500 km away
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I,ll be right back
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kawabunga
Expert Class
Cogswell Cogs Installed
Posts: 284
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posted May 02, 2008 05:01 PM
Schnitz is a first class operation. I have always been pleased with there products and service. Communication is the key to everything. Keep in mind the sales people with whom ever you order from are on commission and get paid for what they sell. A sale is not a sale unless it is paid for. Always ask like BM said about wether it is in stock, in hand, or back ordered. Get exact shipping dates and cost as well. I understand that you feel slighted, but a clear understanding on both parties ends is the key to a successful purchase. Always get names, dates and times to cover your bases. Sales people will always tell you what you want to hear to get the sale. It's very hard for the employer to know what their people are doing on the phone unless they are contacted about a valid complaint with names , dates and times. I am sure Schnitz would repremand or fire someone for being deceptive or slandering one of their suppliers.
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lietoome
Needs a job
Posts: 2033
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posted May 03, 2008 12:17 AM
Schnitz, spencer cycles, Brock and Muzzy---never had a problem with any of them. Its all about communication. I've had bad experiences with plenty of others(dealership, hotbodies, and some others), but never with any of these guys.
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wheelie
Needs a life
Old Man
Posts: 6902
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posted May 03, 2008 04:52 AM
Edited By: wheelie on 3 May 2008 05:57
quote:
Schnitz is a first class operation. I have always been pleased with there products and service. Communication is the key to everything. Keep in mind the sales people with whom ever you order from are on commission and get paid for what they sell. A sale is not a sale unless it is paid for. Always ask like BM said about wether it is in stock, in hand, or back ordered. Get exact shipping dates and cost as well. I understand that you feel slighted, but a clear understanding on both parties ends is the key to a successful purchase. Always get names, dates and times to cover your bases. Sales people will always tell you what you want to hear to get the sale. It's very hard for the employer to know what their people are doing on the phone unless they are contacted about a valid complaint with names , dates and times. I am sure Schnitz would repremand or fire someone for being deceptive or slandering one of their suppliers.
hmmmm, maybe I will give them another chance and keep this in mind. btw, I did ask if the part was in stock at the manufacturer and she said yes, it would ship out Monday and I would have it before my race tonight. She also said Votex has slow shipping when I talked with her "Schnitz"Friday, my Buddies say "Vortex"ship fast.
wee
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Bently
Needs a life
2012 14r In Blue and no Mods!
Posts: 5428
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posted May 03, 2008 05:41 AM
Man Wee just get out and run that thing, even stock gearing you will be fine!
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bigdtd
Needs a job
Interceptors
Posts: 4209
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posted May 03, 2008 08:32 AM
i never had a problem with schnitz, they had some backordered bmc filters once but they were up front about it and communicated well. if you have an immediate need then call first to find out if it is in stock.
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2006 Black ZX-14,6 inches over,16/42, flies out,BMC Street Filter,Brock's Street Meg,Brock's Radial Mount Strap,PClll with Race map,Dynojet LCD w/Techmount, ZX-14 fender eliminator,Pilot Power2CTs,Speedohealer,Pazzo Levers,Cox Radiator Guard, Garmin Nuvi 265WT
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wheelie
Needs a life
Old Man
Posts: 6902
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posted May 03, 2008 08:40 AM
quote:
Man Wee just get out and run that thing, even stock gearing you will be fine!
im at 64" , so I would be adding when I install the 48. the sprocket came this morning, cost me $ for overnight shipping.
wee
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BobC
Pro
Posts: 1736
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posted May 03, 2008 10:43 AM
I ordered some parts from them back in 2006 when the 14 was a brand new model and parts were scarce. They told me what was in stock and what was still being made. I asked them to wait until they had the complete order and then ship it. They were fine, kept me informed of progress and shipped as soon as they had all the parts. The package arrived in England in around 36 hours, door-to-door. I found them easy to deal with but you do need to find out if you are ordering from stock to avoid disappointment.
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Candy Thunder Blue 2006 ZZR1400
Stock wheelbase
Max: 205.4 mph in 1.25 miles
2012 ZZR1400 in Golden Blazed Green
Brock CT Full System. etc
Max: 203.1 in 1 mile (so far)
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dubious
Needs a life
Needs more time to ride!
Posts: 8442
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posted May 04, 2008 03:01 PM
Edited By: dubious on 4 May 2008 16:03
I spend thousands at Scnitz for my self and a few custom builds, and custom builds.
They are very honest, curteous, and helpful.
Best service I have ever gotten to be honest... they can only depend on the supplier, and sometimes that creates issues... no fault of theirs.
otherwise always great to deal with 
allot of dealers and suppliers will not drop ship, so both Schnitz and Vortex had good intentions to deliver asap,
____________
natural selection.....
destiny will overcome intervention.
Some are not worthy of the effort.
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jessejames82
Zone Head
Posts: 550
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posted May 04, 2008 03:39 PM
I am a dealer with them we order from them all the time... no problem ever.. maybe give them them a break they are a company with HUMANS running it so they make mistakes too... I am sure wheelie you have NEVER made a mistake in your job...
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Orient Express Rider
SuperSport ZX 14
6.000 8th mile
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Wheelie
Needs a life
Old Man
Posts: 6902
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posted May 04, 2008 03:54 PM
quote:
I am a dealer with them we order from them all the time... no problem ever.. maybe give them them a break they are a company with HUMANS running it so they make mistakes too... I am sure wheelie you have NEVER made a mistake in your job...
JJ, im sure if you order a part 8 days before a race you want to go to and on the 7th day you find out what you were told was not going to happen you would be a little upset.
wee
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jessejames82
Zone Head
Posts: 550
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posted May 05, 2008 02:01 AM
Yes I would but on a public board I wouldnt put down a company who has worked hard to make a great site for us drag racers
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Orient Express Rider
SuperSport ZX 14
6.000 8th mile
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Superman T
Pro
Posts: 1831
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posted May 05, 2008 10:45 AM
Wee, I believe that timing is the common denominator. I had a similar incident where I was waiting for a part and needed it to ride. I was waiting the entire week for my part and it arrived the following Monday. From that point on I decided to never expect a company to come thru when you have time against you, it's just setting yourself up for potential disappointments. I truly empathize with you though! Still sucks
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