fish_antlers
Administrator
The Truth is Out There
Posts: 21895
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posted October 02, 2004 07:56 AM
 Edited By: fish_antlers on 2 Oct 2004 08:59
A thought about the way people here deal with problems with products and companies...
I am wondering why members are dealing with problems with products (note the Muzzy shipping issue and the Muzzy slider issue) by getting on the Internet and flaming the company...
Isnt the normal procedure to call the offending company and ask to speak to the manager or someone? I know it's a no brainer, Muzzy posts here so you know you can get him online...
I also know that people have had probs in the past... but honestly.. .why dont people just pick up the phone and call and talk to someone in person instead of a bizarre round-about route like this?
Seems odd to me.. .more like people are fishing for the "extra good deal" or something by slamming them in public...
You know... even with all of the problems people report online about Muzzys... how many companies have the owner or the managaer actually respond immediately and tell the customer publically that they'll help you asap.
This whole thing just seems unproductive and personally, more than a little suspicious...
like I said, when I have a problem or a complaint, I call the comapny and ask to speak to who's in charge.. I dont write a letter to my local paper..
Why not try a real world approach next time? Have a problem... call the company, report... if yer not satisified then call back and kick it upstairs... if they tell you to pound sand then come and tell us... if they tell you they're gonna help you then give them a chance to... we'd all like to know how companies are doing but you have to give them a chance using "traditional" methods.
just a thought.
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What business is it of yours where I'm from, Friendo?
   
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k bryant
Needs a job
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posted October 02, 2004 08:36 AM
Bless you my son.
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12RPilot
Pro
Posts: 1094
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posted October 02, 2004 09:30 AM
I take all internet complaints with a grain of salt. I have had nothing but good service from Muzzy's so I'll continue to use them. When you deal with thousands of orders per year, there are bound to be a few problems, just like when you manufacture thousands of motorcycles there are going to be a handful of problems. It's tough to get both sides of a story here at the forums so just go with what you know personally. An dats my .02!!
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If you aren't an AMA member, you're part of the problem.
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Dino
Pro
Posts: 1422
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posted October 02, 2004 10:35 AM
Fishies customer service sucks 
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uh oh
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beansbaxter
Needs a life
Posts: 5911
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posted October 02, 2004 11:41 AM
I totally agree with fish on this...
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madav8tr
Novice Class
Posts: 53
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posted October 02, 2004 06:33 PM
I can be the voice of dissent here then. As a consumer, I like to know which businesses provide quality service and which ones don't. Does that mean that because one person posts on an internet forum about a bad experience that I will not do businesss with that company? Of course not, however, if there are several similar stories that will definately affect my decision. The reverse is true if I hear alot of good things about a company. I tend to spend my cash(what little I have anyway) with companies that have good reputations.
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k bryant
Needs a job
Sponsor
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posted October 02, 2004 07:13 PM
Makes perfect sense on all accounts.
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frEEk
Administrator
ummm... yeah
Posts: 9660
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posted October 02, 2004 08:47 PM
madav8tr, i believe what fish is trying to say, is first try to work it out with the company, and if they're jsut dicks about it, THEN you rant on the net. if u'v been on the board for any amount of time, u'll know that fish rants about bad service as much as anyone, but it's always AFTER trying to work it out with the company and getting nowhere.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21895
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posted October 02, 2004 10:00 PM
oh.. and I rant alright.. no one is spared... let me tell you.. I had KMC square in my sights for a good year er so....
but before I get online I exhaust all "real" "physical" options.... the internet is a last resort.. not a first. IMHO
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What business is it of yours where I'm from, Friendo?
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bovinespongiformencephalo
Pro
variant Kreutzfeldt-Jakob
Posts: 1060
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posted October 02, 2004 10:17 PM
I prefer posting photoshopped pics of the proprietor with an underage goat.
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beansbaxter
Needs a life
Posts: 5911
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posted October 02, 2004 10:22 PM
quote:
I prefer posting photoshopped pics of the proprietor with an underage goat.
haha...I tend to think flaming isnt too bad on this board...corporate flaming would be a first hehe...
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boman
Expert Class
Posts: 410
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posted October 03, 2004 09:52 AM
I remember something about "UPS" and a banner or something.................
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fish_antlers
Administrator
The Truth is Out There
Posts: 21895
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posted October 03, 2004 12:57 PM
ahhh.. but I had called many levels of UPS first...
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What business is it of yours where I'm from, Friendo?
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boman
Expert Class
Posts: 410
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posted October 03, 2004 01:39 PM
I understand about the UPS,I feel the same way to the tune of about $3000.00 for a lost package.
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