redelk
Moderator
Please... speak to the hand.
Posts: 3212
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posted December 12, 2002 08:47 PM
 Edited By: redelk on 12 Dec 2002 20:51
My Muzzy damper was replaced.
Thanks guys for the info.
A while back, it was blowing oil out onto my top triple clamp. Not good. When I read ya'll's posts, I took it off and checked it out. There was little resistence at the highest setting and it made a gurgling sound. Not good either.
I knew it was one of the first ones that Muzzy sold when I got it in Sept. '01. When I called and was told that Doug was on "vacation", I kinda freaked. When Dave Turner said he wasn't familar with this "problem" and told me that the warranty had long since expired, I really freaked.
He took my information and said I should go ahead and send it back. He'd check to see if it "qualifies" for this supposed "exchange" and get back with me if ther was a problem.
We'll the replacement damper arrived today. The only thing it said on the ticket (besides "no charge") was, "ONE OF THE FIRST ZX-12R DAMPERS WE SOLD. NOW HAS A LEAK. HE SAYS ON THE INTERNET, PEOPLE ARE SAYING WE REPLACE THEM AT NO CHARGE."
I guess my old damper "qualified". Thanks for the heads up, guys.
BTW - It now has more resistence at it's lowest setting then my old one had at it's highest setting. I remember in my "review" I posted about the damper, I said I wish it had more settings that were higher. All the while, other folks were running their Muzzy dampers at half of what I had mine. I guess my was kinda defective from the get go
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There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely games.
-Ernest Hemingway
   
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kawachan
Pro
Posts: 1031
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posted December 12, 2002 08:49 PM
COOL!!
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RED NINJAS RULE!!
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RAC4IT
Needs a job
Bergie
Posts: 3009
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posted December 12, 2002 10:50 PM
Yes they are aware of the bad batch that shipped nationwide around the Sept 11th attacks, and they are replacing them free of charge, regardless of age. If you can prove you bought it around that time period, it's covered.
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted December 12, 2002 11:44 PM
good.... now if only Kawi did that with the clutch!
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Hells Dark Lord
Needs a life
living life, and loving it.
Posts: 7981
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posted December 14, 2002 11:41 AM
nothing better than good customer service......
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When in doubt, lean farther and go faster....
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entropy
Moderator
Posts: 8671
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posted December 18, 2002 02:18 PM
I just got mine back from Muzzy's; same story as red's. It's a stiff mofo now. no charge!
Once again Muzzy scores in my book. 
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This moderator uses moderation in moderation
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ZHooligan
Moderator
Post Whore Extraordinaire!
Posts: 3829
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posted December 18, 2002 02:28 PM
The guys on this board need to remember to tell others about Muzzy's service and willingness to stand behind their product. Mistakes happen but it is how the mistakes are taken care of that tell the real story.
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swft
Needs a life
Full throttle!
Posts: One MEEEEEELLION
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posted December 18, 2002 03:10 PM
I can remember mine leaking this summer. Muzzy replaced it no prob!
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fish_antlers
Administrator
The Truth is Out There
Posts: 21894
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posted December 18, 2002 06:44 PM
Muzzy has been great about dealing with problems. I have to give a hats off to doug Meyer as he handles problems skillfully and professionally. Many companies would dismiss many complaints and problems, esp those from users on the Internet.... Muzzys is different in that respect... they (esp Doug) will talk to you and truly listen to your concerns...
so there.
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ZHooligan
Moderator
Post Whore Extraordinaire!
Posts: 3829
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posted December 18, 2002 08:37 PM
The cool thing about Muzzys is they are selling high performance stuff for high performance bikes and they don't try to blow you off with hey it's a high performance bike and you abused it. kudos to Doug and Rob.
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EastBayDave
Needs a job
Posts: 2245
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posted December 19, 2002 01:47 PM
No problems w/mine (knock on wood)....
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Enjoy the ride!
02' ZRX1200
00' ZX12R sold
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