beansbaxter
Needs a life
Posts: 5911
|
posted October 31, 2002 08:45 PM
I have not riden any other 12 in my life, just the one I presently own.
That is an interesting link, I didnt quite come close to read the entire contents of it....but I get what its saying.
Isnt the wording of Kawi's warranty pretty solid, cut and dry.
   
|
muzbgreen
Expert Class
Posts: 131
|
posted November 04, 2002 06:12 AM
Bean read your other post on clutch, Bummer!
Question for ya...... is the Colorado dealer looking like the best price that you received on the extended warranty?
|
beansbaxter
Needs a life
Posts: 5911
|
posted November 04, 2002 08:53 AM
 Edited By: beansbaxter on 5 Nov 2002 10:23
Yeah the clutch is a bummer, but after doing a lot of reading, it sure sounds like I got more miles out of my clutch then other fellow 12 riders.
Yep....the best deal is with Tim in Colorado....here is the toll free number to his shop: (800) 695-6781
Tell him Daniel from Washington sent ya!
And here is all his contact info....best deal! No doubt. It's $450 for a 48 month extension on top of the original 12 months, giving you 60 months. That is five years of coverage from the day you bought your 12.
Tim M. Riddell
Paradise Motorsports
2801 West Highway 50
Pueblo, Colorado, EE UU
tim@fun2ride.com
(719) 543-0808 (Voice)
(719) 543-2337 (Fax)
|
Hells Dark Lord
Needs a life
living life, and loving it.
Posts: 7981
|
posted November 04, 2002 09:50 AM
BB you are the man, my wife will be calling T.M. tomorrow about buying a warranty for my 02, and It will take it out past the time its paid off which was a main concern of mine
cant tell ya how much work ya saved me, I was trying to do the same research that you are doing, but I am trying to do it from Kuwait, not easy to phone from here.....thanks again
____________
When in doubt, lean farther and go faster....
|
beansbaxter
Needs a life
Posts: 5911
|
posted November 04, 2002 11:42 AM
Yeah, I was determined to find the best deal out there.
Looks like I'll be seeing you over there in Kuwait in December, should be before Christmas.
|
muzbgreen
Expert Class
Posts: 131
|
posted November 05, 2002 04:52 AM
Edited By: muzbgreen on 5 Nov 2002 04:53
Bean thanks again for the info, ordered my 4 yr. warranty today through Tim in Colorado.
I hope I'll never use it. If and when I do sell the bike a Kawasaki warranty should help the sale price.
|
rick180
Parking Attendant
Posts: 1
|
posted November 11, 2002 08:35 PM
extended warranties
Your best bet is to buy the extended warranty from the dealer that is going to be doing the work. Why?
They have a vested interest(you actually bought the warranty from them) in getting your bike repaired quickly and keeping you a happy customer. I would much rather have a dealer in my corner when he is on the phone with the Kawasaki Tech people. Do not think that the dealer has no sway in getting something done in iffy cases. Why take a chance for a few bucks? Do you think a dealer is going to go to bat for someone that purchased their warranty off someone else ? The average service man. spends a lot of time on the phone getting what is called "goodwill" done for customers. One manufacturer recently tossed in $1000. to help a customer who ran his engine without oil. This would not have happened without some help from our dealer personnel getting involved and asking for some help.
Best Regards,
Rick
|
redelk
Moderator
Please... speak to the hand.
Posts: 3212
|
posted November 11, 2002 11:03 PM
rick, I agree with you... to a point.
The point being is that there are far too many dealers like Stateline Polaris Kawasaki. If they would lie about the availability of an extended warranty, one would hardly be convinced that they'd be willing to go to bat for you on a debatable warranty claim.
I did by mine from my dealer, not because of price (even though it was more than fair), but because of the 10+ year relationship I and my teams have had with them. Not everyone here has that luxury and the term "stealer" has become far too common place in reference to their local dealers.
Though their dealer did not sell them the warranty, it is not like it is a total loss for them. After all, they do have the chance to charge KMC for any of the labor costs the will incure during the warranty repairs. Of course, if the dealer does not offer the same level of service to someone who bought their warranty elsewhere, one could only wonder, with an attitude like that, why would they bother to buy the warranty from them in the first place?
In the mean time, until they find a dealer that is willing to give them the service an owner of a Kawasaki product deserves, at least they will have the peace of mind an extended warranty provides. Sure everyone wants to save money, but I think that the quest for a reansonably priced extended warranty has more to do with the poor service and attitude they have received from their local dealer then cost.
It doesn't matter if it was a recall item or just regular service, the horror stories that have been posted here are far too numerous to ignore. I'm still a believer in the "three sides of the story" theory... even in my own case. Yet, when the difference between the owner's and the dealer's viewpoint is so vast, one can't blame them for not wanting to line that dealer's pocket with cost of an extended warranty. No matter how cheap or expensive that dealer is willing to sell it.
Most of us have a firm grasp of how a business is run and we also understand that a motorcycle dealer, like any other business MUST make a profit if they are expected to not only survive, but to grow with more accessories and an expanded service department. Still, even with my past experiences with illegal drug trafficing, I have yet to see an industry so loaded with folks that that have little to no respect or appreciation for those that are willing to do business with them.
Naturally, not every dealer is like this. Unfortunatly, the precentage is far too high to be acceptable by the average consumer. One should not have to seek out an Ichiban award winning dealer just to get reasonable service. What makes matters worse, even if they are an Ichiban dealer, it's still not a guarantee that they will get the respect and appreciation they deserve. This is truly sad.
____________
There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely games.
-Ernest Hemingway
|
ZHooligan
Moderator
Post Whore Extraordinaire!
Posts: 3829
|
posted November 11, 2002 11:39 PM
Unfortunately, the motorcycle industry (dealers) by in large makes the automobile industry/dealer look like saints. I to have made it a point to work with a particular dealer over the past 25 years. As a result I receive outstanding performance from my dealer. That said the facts are many don't.
I beleive that the government has as a rule over the years hammered the car industry in an effort to protect the consumer. We as motorcycle consumers should not expect this kind of support. Afterall, our government as does a huge percentage of the country consider us to be lower then whale shit. And Whale shit is found on the bottom of the ocean, so needless to say it is hard to get lower then that!
While we as a group have a tendency to hammer Harleys and the people whom buy and or ride them, they maybe smarter then us. While I have talked to litterally hundreds of disatisfied japanese bike customers. I have actually never met a Harley owner that complained about a lack of suport from his dealer.
Ultimately it will be the lack of concern for it's customers that will destroy the motorcycle industry. The manufacturers can pretend to care but they allow the dealers to rip the people off. I would challenge the members of this board to stop by their Kawasaki dealer, ask the dealer to tell you how many mechanics or certified technicians they have. Then ask to see the proof of their certifications. You will be amazed at the lack of honest to god mechanics. A huge number of dealers have only one legitimate mechanic. I have seen dealerships that had zero certified mechanics.
Here in the Northwest, just a couple of years ago the Ducati dealers in the area had zero factory certified mechanics. One dealer I am familiar withhad a certified mechanic that allowed them to fullfil their obligation to Ducati. The only problem was that this particular mechanic had quit a year or so earlier and was actually working on fishing boats!
We have to demand qualified mechanics and be willing to bitch and complain constructively to the manufacture. All of the petitions in the world are meaningless without our stepping forward. Fish's clutch petition is an interesting idea. Place a petition about a part that is considered a wear part, and have people complain about it wearing out. And on the thread below it talk about burn outs, wheelies etc. Reminds me of when I complete a new building and the Owner throws a grand opening party. And the next day he calls me because the carpets are stained!
The power is in demanding service out of the dealer and demanding that you be allowed to talk with the factory rep if necesary.
____________
To those who do not count their life in years, but in how life
has touched them in the past and how much it can hold in the
future; -- Youth is forever.
|
beansbaxter
Needs a life
Posts: 5911
|
posted November 12, 2002 04:15 PM
Hmmm....I agree and disagree with some of that. While I dont have nearly as many years of motorcycles under the belt as a lot of you (I've only been riding seven years now), I havent had the opportunity to build a long-lasting relationship with a dealer. Perhaps because I've moved so much over the years...but I can totally understand and agree that if you have a good working relationship with the dealer, that the extra bucks is well worth spent rather then shopping around.
I'm going for my MBA, so I understand the business aspect of a business having to make money. From the consumer standpoint, the best deal is always the best deal, for most people dont have good relationships with dealers.
Another thing....the extended warranty is actually sold through the Finance side of the dealer. The salesman and the owner always refer me to the Finance guy who is willing to bargain the best deal that he can. This is TOTALLY seperate from the Service side of the house, for the service side is on a seperate budget, and they have to bill accordingly to pay for the mechanics, shop, etc...
The Service side, in my experience, has no regards to whether you purchased the warranty from the dealer or not. Once you've gone to a dealer at least twice, they start to remember you anyways. How many 12's do they really work on? When something is in question, they just want to know if it's under warranty, and that's it.
Just my two cents.
|
ZHooligan
Moderator
Post Whore Extraordinaire!
Posts: 3829
|
posted November 12, 2002 06:18 PM
I don't really care where a guy buys his warranty. That is for the dealer to honestly make a run at you when closing the deal. And they have room to work with. But for those that have been around a few years if you harkin back to the days of Cal Worthington and the other huge car dealers that were the masters of the low deal, their service sucked. I would also point out that when something happens and your engine grenades it is the service manager, salesman and owner of the dealership that has to convince the factory rep that you were not abusive or racing etc. It is a fine line to walk on!
That all said, my complaint is still that lack of competent mechanics in the industry as a whole.
____________
To those who do not count their life in years, but in how life
has touched them in the past and how much it can hold in the
future; -- Youth is forever.
|
N Da Zone
Expert Class
Posts: 215
|
posted November 13, 2002 12:53 PM
Yeah, same here Beans! Thanks for all the homework.
Buying a 'discounted' warranty is a real problem here in Florida. No one will discount it in this state , since the state insurance commissioner says that extended warranties are another form of 'insurance', and insurance cannot be discounted.
Just spoke with Tim at Paradise Motors and he says this is a legit warranty from Kawi Good Times Protection ... it is good all over the place , no matter where you bought it or where your service comes from.
You are right about the service after the sale. The service dept just wants to know where to send the bill , to VISA or Kawi. They don't care where you bought it. --Thanks again!--
|
jason370
Zone Head
Posts: 589
|
posted November 15, 2002 01:43 AM
still have some time before i gotta worry bout that stuff
____________
'02 ZX12 black/gold
|
beansbaxter
Needs a life
Posts: 5911
|
posted November 15, 2002 08:45 PM
You can never have enough time....the clutch will follow you.
|
|
|
|
|
HOME
NEW TOPIC