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Delivering on Our Mission

There are two key aspects to Parts Infinity's past and future success: our vision of powersport products and the values that we live by every day as a company. To reflect our role as an industry leader and to focus our efforts on the opportunities ahead, we have embraced a new corporate mission:

To enable people throughout the world to realize their vehicle's full potential.

Delivering on this mission requires a clearly defined set of values and tenets. Our company values are not new, but have recently been articulated to reinforce our new mission.

Great people with great values
Achieving our mission requires great people who are bright, creative, and energetic, and who possess the following values:

Passion for customers, partners, and powersport products

Open and respectful with others and dedicated to making them better

Willingness to take on big challenges and see them through

Self critical, questioning and committed to personal excellence and self improvement

Accountable for commitments, results, and quality to customers, shareholders, partners and employees.

Tenets that propel our mission:

The tenets central to accomplishing our mission include:

Customer trust. This means earning customer trust through the quality of our products and our responsiveness and accountability to customers and partners.

Broad customer connection. This means connecting broadly with customers, understanding their needs and uses of powersport products, and providing support when they have questions or concerns.

Innovative, evolving, and responsible platform leadership. This means expanding platform innovation, benefits, and opportunities for customers and partners, openness in discussing our future directions, getting feedback, and working with others to ensure that their products and our platforms work well together.

Enabling people to do new things. This means broadening choices for customers by identifying new areas of business, incubating new products, integrating new customer scenarios into existing businesses, exploring acquisition of key talent and experience, and integrating more deeply with new and existing partners.

A global inclusive commitment. This means thinking and acting globally, employing a multicultural workforce that generates innovative decision-making for a diverse universe of customers and partners, innovating to lower the costs of parts and accessories, and showing leadership in supporting the communities in which we work and live.

Excellence. This means excellence in everything we do to deliver on our mission.

At Parts Infinity, we're committed to our mission: improving the potential of our customers, and the world.

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Fraudulent Chargeback Policy

If you place a chargeback with your credit card company (on purpose or by mistake) for an order that you placed, there will be a $75.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank!

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Fuck CROOKS! Hope they get shutdown. I've seen MANY other boards complain about Exotic Sportbikes. I would never order from them. They created a bad rep for themselves a long time ago.

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I appreciate the replys. I intend to keep other people from getting screwed if nothing else.

I talked to my bank. Used my debit card. The said they can only dispute a full payment. And since they refunded most of it they couldn't make any guarantee. Also they charge $20 to file a charge dispute. More than the $16.79 they stole from me.

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I know it might take some work on our part but maybe if we deal with this calmly
- we might be able to get them to rethink their return policy for everybody.

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